fix problems on Tonhub [android]

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—— Run into issues on Tonhub ? Get help pending when official support gets back to you!

Tonhub — TON wallet
Info:
company: Whales Corp
: contact@tonhub.com
: tonhub.com
Chat with our AI-based Tonhub Support
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Security issue

Stealing or changing sending addresses

Fix: Always verify the address before sending any transactions. Use a secure method to copy and paste addresses to avoid errors. OR Enable two... ⇲
 
Search issue

Inability to find connected apps

Fix: Check the app settings for a section dedicated to connected apps or integrations. This is often where you can manage linked services. OR... ⇲
 
UI issue

No NFT or collectibles interface

Fix: Check for any updates in the app store. Developers may have added an NFT interface in a recent update. To do this, open the Google Play Stor... ⇲

User interface not user-friendly

Fix: Familiarize yourself with the app by exploring all menus and options. Sometimes, spending time navigating can help you understand the layout... ⇲
 
Account issue

Cannot send minted NFTs to another wallet

Fix: Ensure that the NFT is properly minted and that you have the correct wallet address of the recipient. Double-check the address for any typos... ⇲

Changing wallet addresses during transactions

Fix: Always double-check the wallet address before confirming any transaction. If you need to change it, cancel the current transaction and start... ⇲
 
Payments issue

Withdrawal issues with coins

Fix: Verify that you have met any minimum withdrawal requirements set by the app. Check the app's FAQ or help section for specific withdrawal lim... ⇲

Insufficient funds error despite having balance

Fix: Refresh the app or log out and back in to see if the balance updates. Sometimes, the app may not reflect the latest balance due to a tempora... ⇲

Pending transactions not processing

Fix: Check the status of the network you are using. If the network is congested, transactions may take longer to process. You can check network s... ⇲
 
Syncing issue

Migration process fails

Fix: Ensure that you are following the migration steps exactly as outlined in the app's documentation. Double-check each step to avoid missing an... ⇲
 
Crashes issue

Tonhub crashes on opening

Fix: Clear the app's cache and data. Go to Settings > Apps > Tonhub > Storage > Clear Cache and Clear Data. This can resolve issues related to co... ⇲

Frequent crashes when accessing balance

Fix: Clear the app's cache and data as mentioned earlier. This can help resolve issues related to app performance. OR Try accessing your balan... ⇲
 
Compatibility issue

Tonhub not functioning on certain devices

Fix: Check the app's compatibility with your device. Visit the app's page on the Google Play Store to see the list of supported devices and opera... ⇲
 
Support issue

No response from support team

Fix: Check the app for any help or FAQ sections that may provide answers to common issues. Sometimes, self-help resources can be quicker than wai... ⇲
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 what users are saying
Good experience
83.8%

Bad experience
12.8%

Neutral
2.8%

~ from our NLP analysis of 5,505 combined software ratings.

 Private Data Tonhub collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. pair with Bluetooth devices
  9. access Bluetooth settings
  10. full network access
  11. run at startup
  12. draw over other apps
  13. control vibration
  14. prevent device from sleeping
  15. receive data from Internet