Fix Chuck E. Cheese errors on android

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7 problems reported in the past 24 hours

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Syncing
Points reset unexpectedly

🛠️ Regularly check your points balance in the app to monitor any changes and take note of any patterns.... show fix »
Points not updated after scanning receipts

🛠️ Ensure that you are scanning the receipts correctly. Make sure the entire receipt is visible and wel... show fix »
Receipt scanning failures

🛠️ Ensure that the receipt is flat and well-lit when scanning. Avoid shadows and glare on the receipt.... show fix »
Points not updated after scanning receipts

🛠️ Ensure that you are scanning the receipts correctly. Make sure the entire receipt is visible and wel... show fix »
Points reset unexpectedly

🛠️ Regularly check your points balance in the app to monitor any changes and take note of when resets o... show fix »
Receipt scanning failures

🛠️ Ensure that the receipt is flat and well-lit when scanning. Avoid shadows and crumpled edges. OR... show fix »
 
UI
Ticket system confusing

🛠️ Review the ticket system instructions in the app or on the website to understand how it works. OR... show fix »
Incorrect opening times displayed

🛠️ Verify the opening times on the official Chuck E. Cheese website or social media pages for the most... show fix »
Pop-ups obstruct information

🛠️ Adjust your app settings to limit pop-ups. Go to the app settings, find the notifications section, a... show fix »
Ordering through app cumbersome

🛠️ Familiarize yourself with the app layout. Spend a few minutes exploring the menu options to find the... show fix »
Confusing wording on redeemable items

🛠️ Take a screenshot of the item and its description, then refer to the app's help section for clarific... show fix »
Back button issues during booking

🛠️ Instead of using the back button, use the navigation options provided in the app to go back to previ... show fix »
Party booking issues

🛠️ Double-check the party booking details and ensure all required fields are filled out correctly. OR... show fix »
Pop-ups obstruct information

🛠️ Adjust your app settings to limit pop-ups. Go to the app settings, find the notifications section, a... show fix »
Ordering through app cumbersome

🛠️ Familiarize yourself with the app layout. Spend some time exploring the menu options to find shortcu... show fix »
Confusing wording on redeemable items

🛠️ Take screenshots of the items and their descriptions to clarify any confusion when redeeming. OR... show fix »
Back button issues during booking

🛠️ Try using the app's navigation menu instead of the back button to avoid losing your progress. OR... show fix »
Ticket system confusing

🛠️ Review the app's tutorial or help section for a breakdown of how the ticket system works. OR Ask... show fix »
Party booking errors

🛠️ Review your booking details carefully before finalizing to ensure all information is correct. OR... show fix »
Incorrect opening times displayed

🛠️ Verify the opening times on the official website or social media pages for the most accurate informa... show fix »
 
Payments
Purchase loop in app

🛠️ Try clearing the app cache and data to reset the app's functionality. OR If the loop persists, tr... show fix »
Credit card scanning failures

🛠️ Ensure the credit card is clean and undamaged before scanning. Try different angles if it fails. O... show fix »
Gift card redemption issues

🛠️ Double-check the gift card number and PIN for accuracy before entering them in the app. OR Try re... show fix »
App purchase loop issue

🛠️ Try restarting the app or your device to break the loop and attempt the purchase again. OR Clear... show fix »
Credit card scanning failures

🛠️ Ensure that the credit card is clean and undamaged, and try scanning it in a well-lit area. OR If... show fix »
 
Rewards
Incentives delayed and misleading

🛠️ Keep track of your incentives by taking screenshots of the offers. This way, you have a reference if... show fix »
Rewards not honored by facility

🛠️ Keep a record of your rewards and any terms associated with them. Show this to the staff if there is... show fix »
Limited ticket rewards from games

🛠️ Focus on games that are known to yield higher ticket rewards and prioritize playing those. OR Par... show fix »
Incentives delayed and misleading

🛠️ Keep track of your incentives by taking screenshots of the offers when you see them. This way, you h... show fix »
Rewards not honored by facility

🛠️ Keep a record of your rewards and any communication regarding them. Show this to staff if there is a... show fix »
Limited ticket rewards for games

🛠️ Prioritize playing games that offer higher ticket rewards to maximize your points. OR Keep an eye... show fix »
 
Gameplay
Games frequently out of order

🛠️ Check the app for any notifications regarding game availability before heading to the location. OR... show fix »
Games frequently out of order

🛠️ Check the app for any notifications regarding game availability before heading to the location. OR... show fix »
 
Account
Difficult account reactivation process

🛠️ Follow the reactivation steps carefully in the app. Make sure to have your original account details... show fix »
Account tab inaccessible

🛠️ Try logging out and then logging back into the app to refresh your session. OR Clear the app cach... show fix »
Kiosks fail to recognize new members

🛠️ Ensure that you have registered correctly in the app before using the kiosk. Double-check your membe... show fix »
Difficult account reactivation process

🛠️ Follow the reactivation steps carefully in the app. Make sure to have your original account details... show fix »
Account tab inaccessible

🛠️ Try logging out and logging back into the app to refresh your session and regain access to the accou... show fix »
 
Spam
Spam emails after signing up

🛠️ Unsubscribe from promotional emails by clicking the 'unsubscribe' link at the bottom of the email.... show fix »
Spam emails after signing up

🛠️ Unsubscribe from unwanted emails by clicking the unsubscribe link at the bottom of the emails. OR... show fix »
 
Bugs
App often non-functional

🛠️ Ensure your app is updated to the latest version. Check the Google Play Store for updates. OR Res... show fix »
 
Login
Login and password reset failures

🛠️ Ensure you are entering the correct email and password. Check for typos or case sensitivity. OR I... show fix »
Login and password reset failures

🛠️ Double-check your login credentials for accuracy, including case sensitivity. OR If password rese... show fix »
 
Notifications
Waiting period not communicated

🛠️ Check the app's FAQ section for any information regarding waiting periods for rewards or points upda... show fix »
 
Permissions
App requires location presence for rewards

🛠️ Enable location services for the app in your device settings to ensure you can access rewards. OR... show fix »
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 Contact Support
Developer:
Chuck E. Cheese
Email:
  guestrelations@chuckecheese.com
Website:
🌐 www.chuckecheese.com
Terms/Privacy:
⚔️ https://www.chuckecheese.com/company/terms-privacy/
 Private Data Chuck E. Cheese collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. take pictures and videos
  4. view Wi-Fi connections
  5. view network connections
  6. full network access
  7. run at startup
  8. control vibration
  9. prevent device from sleeping
  10. receive data from Internet

 Breakdown of Software Ratings
Positive experience
92.9%

Neutral
3.6%

Negative experience
3.4%

~ from our NLP analysis of 12,248 combined software ratings.