Fix Go Kinetic errors on android

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Login
Cannot log in to the app

🛠️ 1. Check your internet connection: Ensure you have a stable internet connection. Try switching betwe... show fix »
App does not retain login information

🛠️ 1. Enable 'Remember Me': Ensure that the 'Remember Me' or 'Keep me logged in' option is checked on t... show fix »
 
Slow
App is slow to launch

🛠️ 1. Free up device resources: Close other apps running in the background to free up RAM. 2. Clear app... show fix »
 
Network
Inaccurate network device information

🛠️ 1. Refresh the app: Pull down on the screen to refresh the device list and update the information. 2... show fix »
Wi-Fi disconnects frequently

🛠️ 1. Restart your router: Unplug your router for 30 seconds and then plug it back in to reset the conn... show fix »
App fails to reboot gateway wirelessly

🛠️ 1. Manually reboot the gateway: Physically unplug the gateway from the power source, wait 30 seconds... show fix »
Cannot access connected devices

🛠️ 1. Refresh the device list: Pull down on the screen to refresh the list of connected devices. 2. Res... show fix »
 
UI
Limited functionality of the app

🛠️ 1. Explore all features: Make sure you are aware of all the features the app offers by exploring the... show fix »
 
Account
Cannot reset password via email

🛠️ 1. Check spam/junk folder: Ensure the password reset email is not being filtered into your spam or j... show fix »
App fails to update account status

🛠️ 1. Refresh account information: Log out and log back into the app to refresh the account status. 2.... show fix »
 
Payments
App does not allow bill payment

🛠️ 1. Use the web portal: If the app does not support bill payment, try using the service provider's we... show fix »
App shows incorrect billing information

🛠️ 1. Refresh billing information: Log out and log back into the app to refresh the billing data. 2. Ve... show fix »
App does not allow entering payment amounts correctly

🛠️ 1. Check number format: Ensure you are entering the payment amount in the correct format, including... show fix »
App is required for bill payment but has issues

🛠️ 1. Use alternative payment methods: If the app is not functioning, try using the service provider's... show fix »
 
Notifications
Notifications require phone number but app does not accept it

🛠️ 1. Format the phone number correctly: Ensure you are entering the phone number in the correct format... show fix »
App does not provide outage notifications

🛠️ 1. Use alternative notification methods: Check the service provider's website or social media channe... show fix »
 
Bugs
App is buggy and unstable

🛠️ 1. Update the app: Ensure you have the latest version of the app installed from the Google Play Stor... show fix »
 
Support
Customer support is unhelpful

🛠️ 1. Use online resources: Search for solutions to your issues on forums or community support pages re... show fix »
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 Contact Support
Developer:
Windstream Communications
Email:
  wincanhelp@windstream.com
Website:
🌐 www.windstream.com
Terms/Privacy:
⚔️ https://www.windstream.com/about/privacy-policy
 Private Data Go Kinetic collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view network connections
  7. full network access
  8. prevent device from sleeping
  9. Google Play license check
  10. receive data from Internet

 Breakdown of Software Ratings
Positive experience
87.4%

Negative experience
9.5%

Neutral
3.1%

~ from our NLP analysis of 25,904 combined software ratings.