A. Ensure that you are logged into the correct account associated with your reservation. Check your email for the confirmation and verify the details such as reservation number and email address used. If you still cannot find it, try logging out and back in, or uninstalling and reinstalling the app to refresh its data.

B. If the app continues to have issues, try accessing your reservation through the QEEQ website using a mobile browser. Sometimes, the app may have temporary glitches that the website does not.