Fix Messenger Kids errors on android

  1 Hacker Way Menlo Park, CA 94025
I have a problem with Messenger Kids
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Gameplay
Limited game options

🛠️ Check for any updates in the app that may add new games. Go to the Google Play Store and update the... show fix »
 
Glitches
Frequent app glitches

🛠️ Clear the app data by going to Settings > Apps > Messenger Kids > Storage > Clear Data. This will re... show fix »
 
Account
Profile disappearing intermittently

🛠️ Log out and log back into the app. This can refresh your profile and restore visibility. OR Check... show fix »
 
Crashes
Crashes and lags with multiple media

🛠️ Limit the number of media files being sent or received at one time to reduce strain on the app. OR... show fix »
 
Notifications
No notification sound

🛠️ Check the notification settings in the app. Go to Messenger Kids > Settings > Notifications and ensu... show fix »
 
Login
Login errors

🛠️ Ensure that you are entering the correct login credentials. Double-check for typos in the email or p... show fix »
 
Messages
Delayed message delivery

🛠️ Check your internet connection. A weak or unstable connection can cause delays. Switch between Wi-Fi... show fix »
Inability to send links

🛠️ Ensure that the link is not being blocked by the app's content filters. Try sending a different link... show fix »
 
Customization
Profile picture limitations

🛠️ Check the image format and size. Ensure the picture is in a supported format (like JPEG or PNG) and... show fix »
Inability to customize notification sounds

🛠️ Check the app settings for notification options. Go to Messenger Kids > Settings > Notifications and... show fix »
 
Screen
Screen orientation issues

🛠️ Check if the auto-rotate feature is enabled on your device. Go to Settings > Display and toggle on '... show fix »
 
Audio
Sound issues during calls

🛠️ Check if the microphone permissions are enabled for Messenger Kids. Go to Settings > Apps > Messenge... show fix »
 
Video
Black screen during calls

🛠️ Ensure that the app has the necessary permissions to access the camera. Go to Settings > Apps > Mess... show fix »
 
Network
Sleep mode causing call disconnections

🛠️ Disable sleep mode or adjust the settings to keep the device awake during calls. Go to Settings > Di... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
Meta Platforms, Inc.
Email:
  messengerkids-support-android@fb.com
Website:
🌐 www.messengerkids.com
Terms/Privacy:
⚔️ https://www.facebook.com/legal/messengerkids/privacypolicy?version=2020
 Private Data Messenger Kids collects from your Android
  1. read phone status and identity
  2. read the contents of your USB storage
  3. modify or delete the contents of your USB storage
  4. take pictures and videos
  5. record audio
  6. view Wi-Fi connections
  7. view network connections
  8. read battery statistics
  9. pair with Bluetooth devices
  10. full network access
  11. change your audio settings
  12. run at startup
  13. draw over other apps
  14. control vibration
  15. prevent device from sleeping
  16. install shortcuts
  17. capture video output
  18. receive data from Internet

 Breakdown of Software Ratings
Positive experience
72.8%

Negative experience
20.6%

Neutral
6.6%

~ from our NLP analysis of 231,099 combined software ratings.