fix problems on Messenger Kids [android]

​

—— Run into issues on Messenger Kids? Get help pending when official support gets back to you!

Messenger Kids – The Messaging
Info:
company: Meta Platforms, Inc.
: messengerkids-support-android@fb.com
: www.messengerkids.com
: 1 Hacker Way Menlo Park, CA 94025
Chat with our AI-based Messenger Kids Support
   Hello! How can I assist you?  

characters left:
 
Gameplay issue

Limited game options

Fix: Check for any updates in the app that may add new games. Go to the Google Play Store and update the app if necessary. OR Explore other ki... ⇲
 
Glitches issue

Frequent app glitches

Fix: Clear the app data by going to Settings > Apps > Messenger Kids > Storage > Clear Data. This will reset the app but may require you to log i... ⇲
 
Account issue

Profile disappearing intermittently

Fix: Log out and log back into the app. This can refresh your profile and restore visibility. OR Check your internet connection. A weak connec... ⇲
 
Crashes issue

Crashes and lags with multiple media

Fix: Limit the number of media files being sent or received at one time to reduce strain on the app. OR Ensure your device has enough storage... ⇲
 
Notifications issue

No notification sound

Fix: Check the notification settings in the app. Go to Messenger Kids > Settings > Notifications and ensure sounds are enabled. OR Check your... ⇲
 
Login issue

Login errors

Fix: Ensure that you are entering the correct login credentials. Double-check for typos in the email or password. OR Reset your password if yo... ⇲
 
Messages issue

Delayed message delivery

Fix: Check your internet connection. A weak or unstable connection can cause delays. Switch between Wi-Fi and mobile data to test. OR Restart... ⇲

Inability to send links

Fix: Ensure that the link is not being blocked by the app's content filters. Try sending a different link to see if it works. OR Copy the link... ⇲
 
Customization issue

Profile picture limitations

Fix: Check the image format and size. Ensure the picture is in a supported format (like JPEG or PNG) and not too large. OR Try using a differe... ⇲

Inability to customize notification sounds

Fix: Check the app settings for notification options. Go to Messenger Kids > Settings > Notifications and see if customization is available. OR... ⇲
 
Screen issue

Screen orientation issues

Fix: Check if the auto-rotate feature is enabled on your device. Go to Settings > Display and toggle on 'Auto-rotate'. OR Manually rotate the... ⇲
 
Audio issue

Sound issues during calls

Fix: Check if the microphone permissions are enabled for Messenger Kids. Go to Settings > Apps > Messenger Kids > Permissions and ensure the micr... ⇲
 
Video issue

Black screen during calls

Fix: Ensure that the app has the necessary permissions to access the camera. Go to Settings > Apps > Messenger Kids > Permissions and check camer... ⇲
 
Network issue

Sleep mode causing call disconnections

Fix: Disable sleep mode or adjust the settings to keep the device awake during calls. Go to Settings > Display > Sleep and set it to a longer dur... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
72.8%

Bad experience
20.6%

Neutral
6.6%

~ from our NLP analysis of 231,099 combined software ratings.

 Private Data Messenger Kids collects from your Android
  1. read phone status and identity
  2. read the contents of your USB storage
  3. modify or delete the contents of your USB storage
  4. take pictures and videos
  5. record audio
  6. view Wi-Fi connections
  7. view network connections
  8. read battery statistics
  9. pair with Bluetooth devices
  10. full network access
  11. change your audio settings
  12. run at startup
  13. draw over other apps
  14. control vibration
  15. prevent device from sleeping
  16. install shortcuts
  17. capture video output
  18. receive data from Internet