fix problems on Revolut [android]

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—— Run into issues on Revolut? Get help pending when official support gets back to you!

Revolut: Spend, Save, Trade
Info:
company: Revolut Ltd
: feedback@revolut.com
: www.revolut.com
: 7 Westferry Circus, Canary Wharf, London, England, E14 4HD
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Bugs issue

Revolut malfunctions frequently

Fix: Ensure that your app is updated to the latest version. Go to the Google Play Store, search for Revolut, and tap 'Update' if available. OR... ⇲

Core functionality bugs

Fix: Regularly update the app to the latest version, as updates often include bug fixes. Check the Google Play Store for updates. OR If you en... ⇲
 
Account issue

Paid account benefits removed

Fix: Review the current benefits of your account type in the app under 'Account' settings. This will help you understand what is still available.... ⇲

Difficult to cancel premium account

Fix: To cancel your premium account, go to 'Account' settings in the app, select 'Manage Subscription', and follow the prompts to cancel. OR I... ⇲

Loan applications frequently rejected

Fix: Review the eligibility criteria for loans in the app. Ensure that you meet all requirements before applying. OR Consider checking your cr... ⇲

No self-custody for crypto

Fix: If self-custody is important to you, consider using a separate wallet app that allows for self-custody of your crypto assets. OR Stay inf... ⇲
 
Payments issue

Transaction fees not disclosed

Fix: Check the 'Fees' section in the app or on the website to find detailed information about transaction fees. This can help you understand any... ⇲

Virtual card issues

Fix: If you experience issues with your virtual card, try deleting and re-creating the card in the app under 'Cards' settings. OR Ensure that... ⇲

High premium costs for limited benefits

Fix: Review the benefits of your current plan and compare them with other available plans in the app. You may find a plan that better suits your... ⇲
 
UI issue

UX is poor

Fix: Provide feedback through the app's feedback feature. This can help the developers understand user pain points and improve the UX in future u... ⇲

Password keyboard shuffle is annoying

Fix: Check if there is an option in the app settings to disable the password keyboard shuffle feature, as some apps allow this customization. O... ⇲
 
Freezing issue

Revolut freezes during transactions

Fix: Ensure your device has enough storage space. Go to Settings > Storage and free up space if necessary, as low storage can cause apps to freez... ⇲
 
Camera issue

Camera function issues on specific devices

Fix: Check if your device's camera permissions are enabled for the Revolut app. Go to Settings > Apps > Revolut > Permissions and ensure Camera i... ⇲
 
Loading issue

Delays in document processing

Fix: Ensure that all documents submitted are clear and legible. Poor quality images can lead to processing delays. OR If you experience delays... ⇲
 
Security issue

Face scan algorithm can lock users out

Fix: If locked out, try using an alternative login method, such as email or phone number, to regain access to your account. OR Ensure that you... ⇲
 
Search issue

Inability to find features easily

Fix: Use the search function within the app to quickly locate features or settings. This can save time and frustration. OR Familiarize yoursel... ⇲
 
Support issue

No clear guidance for app issues

Fix: Utilize the in-app help section, which often contains FAQs and troubleshooting tips for common issues. OR Search online for user forums o... ⇲
 
Messages issue

Error messages are misleading

Fix: Take note of the specific error message and check the app's help section for explanations or troubleshooting steps related to that error.... ⇲
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 what users are saying
Good experience
86.4%

Bad experience
11.5%

Neutral
2.1%

~ from our NLP analysis of 3,034,335 combined software ratings.

 Private Data Revolut collects from your Android
  1. find accounts on the device
  2. add or remove accounts
  3. read your contacts
  4. modify your contacts
  5. approximate location (network-based)
  6. precise location (GPS and network-based)
  7. read phone status and identity
  8. read the contents of your USB storage
  9. modify or delete the contents of your USB storage
  10. take pictures and videos
  11. record audio
  12. view Wi-Fi connections
  13. view network connections
  14. create accounts and set passwords
  15. pair with Bluetooth devices
  16. access Bluetooth settings
  17. connect and disconnect from Wi-Fi
  18. full network access
  19. change your audio settings
  20. control Near Field Communication
  21. read sync settings
  22. run at startup
  23. control vibration
  24. prevent device from sleeping
  25. toggle sync on and off
  26. receive data from Internet