fix problems on Unfold [android]

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—— Run into issues on Unfold? Get help pending when official support gets back to you!

Unfold: Story & Reels Maker
Info:
company: Squarespace Inc
: customercare@unfold.com
: unfold.com
: 225 Varick Street, 12 Floor New York, NY 10014
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UI issue

Difficult photo selection on Android

Fix: To make photo selection easier, try organizing your photos into albums on your Android device. This way, you can quickly navigate to the spe... ⇲

Difficult user interface

Fix: If you find the user interface difficult to navigate, take some time to explore the app's features and settings. Familiarizing yourself with... ⇲
 
Bugs issue

Bugs affecting text box interaction

Fix: If you are experiencing bugs with text box interaction, try restarting the app. Close Unfold completely and reopen it to see if the issue pe... ⇲

Text alignment shifts after saving

Fix: To minimize text alignment issues, double-check your text settings before saving. Make sure that the alignment is set correctly and that the... ⇲

Templates not saving as designed

Fix: If templates are not saving correctly, ensure that you are following the correct saving procedure. After making changes, look for a 'Save' o... ⇲

Inconsistent saving of layouts

Fix: To ensure consistent saving of layouts, make it a habit to save your work frequently while editing. This can help prevent loss of progress d... ⇲
 
Payments issue

Templates sometimes inaccessible despite subscription

Fix: If templates are not accessible, try logging out of your account and then logging back in. This can refresh your subscription status and res... ⇲

Restore purchases button unresponsive

Fix: If the restore purchases button is unresponsive, try restarting the app. Sometimes, a simple restart can resolve unresponsive buttons. OR... ⇲
 
Customization issue

Limited free options

Fix: To maximize the use of free options, explore all available templates and features within the app. Sometimes, there are hidden gems that can... ⇲
 
Backup issue

Inability to restore purchases after switching phones

Fix: To restore purchases after switching phones, ensure that you are logged into the same Google account that you used to make the original purc... ⇲
 
Support issue

Customer service issues

Fix: If you are facing customer service issues, check the app's FAQ section or help center for common questions and solutions. Many issues can be... ⇲
 
Crashes issue

Unfold crashes during saving or exporting

Fix: To prevent crashes during saving or exporting, ensure that your device has enough storage space available. Clear out unnecessary files or ap... ⇲

Frequent crashes and loading issues

Fix: To reduce crashes and loading issues, regularly clear the app's cache. Go to Settings > Apps > Unfold > Storage > Clear Cache. This can help... ⇲
 
Compatibility issue

Functionality issues on Android

Fix: To resolve functionality issues, ensure that your Android device is running the latest version of the operating system. Go to Settings > Sys... ⇲
 
Camera issue

No option to save pages to camera roll

Fix: If you cannot save pages directly to your camera roll, try taking a screenshot of the page instead. This is a quick workaround that allows y... ⇲
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 what users are saying
Good experience
68.2%

Bad experience
25.2%

Neutral
6.5%

~ from our NLP analysis of 175,228 combined software ratings.

 Private Data Unfold collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. take pictures and videos
  4. record audio
  5. view Wi-Fi connections
  6. view network connections
  7. full network access
  8. run at startup
  9. prevent device from sleeping
  10. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $99.99 per item