fix problems on Black Desert [android]

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—— Run into issues on Black Desert ? Get help pending when official support gets back to you!

Black Desert Mobile
Info:
company: PEARL ABYSS
: mobile_en@blackdesertm.com
: www.world.blackdesertm.com
: 48, Gwacheon-daero 2-gil, Gwacheon-si, Gyeonggi-do
Chat with our AI-based Black Desert Support
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Gameplay issue

Character control issues

Fix: Adjust the sensitivity settings in the controls menu. Lowering sensitivity can help with precision during gameplay. OR Try recalibrating... ⇲

Unclear main storyline missions

Fix: Refer to the in-game quest log for detailed descriptions of your current missions. It often provides hints on where to go next. OR Join c... ⇲

Rare quest items

Fix: Check the in-game market or trade with other players to acquire rare items you need for quests. OR Participate in events or daily mission... ⇲

Task rewards not claimable

Fix: Check if there are any pending updates for the game. Sometimes bugs are fixed in newer versions. OR Log out and log back into your accoun... ⇲

Repetitive grind after level 30

Fix: Try to diversify your gameplay by exploring different classes or roles that may offer a fresh experience. OR Engage in community events o... ⇲

Underwhelming multiplayer experience

Fix: Join a more active guild or community to enhance your multiplayer experience and participate in group activities. OR Look for multiplayer... ⇲
 
Graphics issue

Graphics blurry on high settings

Fix: Lower the graphics settings to medium or low to see if that improves clarity. Sometimes high settings can cause performance issues on certai... ⇲

Cluttered graphics

Fix: Adjust the graphics settings to reduce the number of visual effects or lower the detail level, which can help declutter the screen. OR Tr... ⇲
 
Slow issue

Slow leveling after level 60

Fix: Focus on completing daily quests and events that provide experience points. These can significantly boost your leveling speed. OR Join a... ⇲
 
Network issue

Connection issues at login

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if one works better than the other. OR R... ⇲
 
Loading issue

Black Desert slow to load

Fix: Clear the app cache by going to your device settings, selecting the app, and choosing 'Clear Cache'. This can help improve loading times.... ⇲
 
Customization issue

Limited character customization post-creation

Fix: Explore the in-game shop for any customization options that may be available for purchase or as rewards. OR Participate in events that ma... ⇲
 
Screen issue

Cluttered screen with enemies and NPCs

Fix: Adjust the UI settings to minimize the number of on-screen elements, which can help reduce clutter. OR Use the zoom feature (if available... ⇲
 
UI issue

Difficult movement on larger screens

Fix: Adjust the control layout in the settings to make it more comfortable for larger screens, such as repositioning buttons. OR Consider usin... ⇲

Too many options and menus

Fix: Familiarize yourself with the most commonly used menus and create a mental map of where to find things quickly. OR Use the search functio... ⇲
 
Login issue

Frequent login required

Fix: Check your account settings to see if there is an option to stay logged in or remember your login details. OR Ensure that your device's b... ⇲
 
Payments issue

High prices for microtransactions

Fix: Look for in-game events or promotions that may offer discounts on microtransactions or special bundles. OR Consider setting a budget for... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
74.3%

Bad experience
19.4%

Neutral
6.4%

~ from our NLP analysis of 434,210 combined software ratings.

 Private Data Black Desert collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. view Wi-Fi connections
  4. view network connections
  5. pair with Bluetooth devices
  6. full network access
  7. change your audio settings
  8. run at startup
  9. control vibration
  10. prevent device from sleeping
  11. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $99.99 per item