Fix Carbon errors on android

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23 problems reported in the past 24 hours

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Crashes
App crashes frequently

🛠️ Ensure that your device's operating system is up to date, as outdated software can cause compatibili... show fix »
Crashes during document upload

🛠️ Ensure that the documents you are trying to upload are in the correct format and within the size lim... show fix »
 
Bugs
Loan aspect does not work

🛠️ Verify that you have completed all necessary steps for loan application, such as providing all requi... show fix »
No real AI functionality

🛠️ If the AI functionality is not meeting expectations, explore the app's settings or help section to u... show fix »
Errors in loan reporting

🛠️ Double-check all the information you have entered for accuracy. Ensure that all required fields are... show fix »
Loan application issues

🛠️ Ensure that all required documents and information are provided accurately. Double-check for any mis... show fix »
 
Payments
High transaction fees

🛠️ Review the fee structure within the app to understand when and why fees are applied. Consider consol... show fix »
High interest rates

🛠️ Review the terms and conditions of the loan to understand the interest rates and any associated fees... show fix »
 
Login
App login issues

🛠️ Ensure that you are entering the correct login credentials. If you have forgotten your password, use... show fix »
Difficulty logging in

🛠️ Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see i... show fix »
 
Support
Poor customer service

🛠️ Utilize any available self-help resources within the app, such as FAQs or help articles, to resolve... show fix »
No response from customer support

🛠️ Use any available self-service options within the app to troubleshoot and resolve issues on your own... show fix »
 
Account
Funds locked without reason

🛠️ Review the app's terms and conditions to understand any potential reasons for funds being locked. En... show fix »
Account blocked after wrong password

🛠️ Wait for the lockout period to expire, which is typically a few hours, and then try logging in again... show fix »
Password reset issues

🛠️ Ensure that you are following the password reset instructions carefully. Check your email for any re... show fix »
 
UI
Dashboard not displaying

🛠️ Clear the app cache by going to Settings > Apps > Carbon > Storage > Clear Cache. This can help reso... show fix »
 
Registration
Inability to sign up

🛠️ Ensure that you are entering all required information correctly and that your internet connection is... show fix »
 
Loading
App not opening

🛠️ Restart your device to clear any temporary glitches that might be preventing the app from opening.... show fix »
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 Contact Support
Developer:
Carbon Microfinance Bank
Email:
  developers@getcarbon.co
Website:
🌐 getcarbon.co
Terms/Privacy:
⚔️ https://www.getcarbon.co/privacy-policy
 Private Data Carbon collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. record audio
  7. view Wi-Fi connections
  8. view network connections
  9. full network access
  10. run at startup
  11. draw over other apps
  12. control vibration
  13. prevent device from sleeping
  14. read Google service configuration
  15. receive data from Internet

 Breakdown of Software Ratings
Negative experience
51.0%

Positive experience
43.1%

Neutral
0.0%

~ from our NLP analysis of 51 combined software ratings.