fix problems on Carbon [android]

—— Run into issues on Carbon? Get help pending when official support gets back to you!

Carbon: A.I Business Banking

Info:

company: Carbon Microfinance Bank

: developers@getcarbon.co

: getcarbon.co

: 642c Ademola Adetokunbo Street, Victoria Island, Lagos, Nigeria

Chat with our AI-based Carbon Support

🛠️ Common Carbon Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

Slow inflow and outflow

Fix: Ensure that your internet connection is stable and strong. Try switching between Wi-Fi and mobile data to see if the speed improves. Additio... ⇲

18% of users had this problem

Carbon keeps looping on passcode entry

Fix: Clear the app cache and data by going to Settings > Apps > Carbon > Storage > Clear Cache and Clear Data. This can resolve issues with the a... ⇲

18% of users had this problem

Crashes issue

Carbon crashes frequently

Fix: Ensure that your device's operating system is up to date, as outdated software can cause compatibility issues with apps. OR Uninstall and... ⇲

Crashes during document upload

Fix: Ensure that the documents you are trying to upload are in the correct format and within the size limits specified by the app. OR Try uplo... ⇲

Bugs issue

Loan aspect does not work

Fix: Verify that you have completed all necessary steps for loan application, such as providing all required documents and information. Double-ch... ⇲

No real AI functionality

Fix: If the AI functionality is not meeting expectations, explore the app's settings or help section to understand the intended AI features and h... ⇲

Errors in loan reporting

Fix: Double-check all the information you have entered for accuracy. Ensure that all required fields are filled out correctly. OR Try accessin... ⇲

Loan application issues

Fix: Ensure that all required documents and information are provided accurately. Double-check for any missing fields or errors in your applicatio... ⇲

Payments issue

High transaction fees

Fix: Review the fee structure within the app to understand when and why fees are applied. Consider consolidating transactions to reduce the numbe... ⇲

High interest rates

Fix: Review the terms and conditions of the loan to understand the interest rates and any associated fees. Consider paying off loans early to red... ⇲

Carbon login issues

Fix: Ensure that you are entering the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲

Difficulty logging in

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if it resolves the issue. OR Clear the... ⇲

Support issue

Poor customer service

Fix: Utilize any available self-help resources within the app, such as FAQs or help articles, to resolve issues independently. OR Join online... ⇲

No response from customer support

Fix: Use any available self-service options within the app to troubleshoot and resolve issues on your own. OR Search for online communities or... ⇲

Account issue

Funds locked without reason

Fix: Review the app's terms and conditions to understand any potential reasons for funds being locked. Ensure that you have not violated any term... ⇲

Account blocked after wrong password

Fix: Wait for the lockout period to expire, which is typically a few hours, and then try logging in again with the correct password. OR Use th... ⇲

Password reset issues

Fix: Ensure that you are following the password reset instructions carefully. Check your email for any reset links and ensure they are not in you... ⇲

UI issue