Fix Sharpen errors on android

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25 problems reported in the past 24 hours

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Bugs
content mismatch with textbooks

🛠️ 1. Verify textbook editions: Check if the textbook edition you are using matches the one available i... show fix »
quizzes incorrectly graded

🛠️ 1. Review quiz answers: Double-check your answers against the correct ones provided after the quiz t... show fix »
unable to add textbooks to shelf

🛠️ 1. Check app permissions: Go to Settings > Apps > Sharpen > Permissions and ensure it has permission... show fix »
 
Compatibility
limited textbook options

🛠️ 1. Explore alternative resources: Look for other apps or websites that may offer a wider selection o... show fix »
 
Updates
old textbook content

🛠️ 1. Check for updates: Regularly check the app for updates that may include newer textbook editions.... show fix »
 
UI
complex navigation

🛠️ 1. Explore the app: Spend time navigating through different sections of the app to become more famil... show fix »
question mark feature blocks text

🛠️ 1. Disable the feature: If there is an option in the settings to disable the question mark feature,... show fix »
user interface not user-friendly

🛠️ 1. Familiarize yourself with the app: Spend some time exploring the app's features and layout to bec... show fix »
 
Video
intro video plays multiple times

🛠️ 1. Check settings: Look for an option in the app settings to disable the intro video from playing on... show fix »
videos fail to load

🛠️ 1. Check internet connection: Ensure you have a stable and strong internet connection, as videos req... show fix »
 
Network
server error messages

🛠️ 1. Check internet connection: Ensure you have a stable internet connection, as server errors can occ... show fix »
 
Search
search function not working

🛠️ 1. Restart the app: Close the app completely and reopen it. This can sometimes resolve temporary gli... show fix »
 
Syncing
lost progress after signing in

🛠️ 1. Ensure you are signing in with the correct account: Double-check that you are using the same acco... show fix »
 
Payments
subscription issues and billing problems

🛠️ 1. Check payment method: Ensure your payment method is valid and has sufficient funds. Go to your Go... show fix »
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 Contact Support
Developer:
McGraw-Hill Global Education
Email:
  sharpen@mheducation.com
Website:
🌐 www.mheducation.com
Terms/Privacy:
⚔️ https://www.mheducation.com/privacy.html
 Private Data Sharpen collects from your Android
  1. read phone status and identity
  2. read the contents of your USB storage
  3. modify or delete the contents of your USB storage
  4. view Wi-Fi connections
  5. view network connections
  6. full network access
  7. run at startup
  8. prevent device from sleeping
  9. read Google service configuration
  10. receive data from Internet

 Breakdown of Software Ratings
Positive experience
78.9%

Negative experience
16.6%

Neutral
3.8%

~ from our NLP analysis of 603 combined software ratings.
  Cost of Subscriptions
  1. $17.99 - $89.99 per item