fix problems on Sharpen [android]

​

—— Run into issues on Sharpen? Get help pending when official support gets back to you!

Sharpen – College Exam Prep
Info:
company: McGraw-Hill Global Education
: sharpen@mheducation.com
: www.mheducation.com
: 1333 Burr Ridge Pkwy, Burr Ridge IL 60527
Chat with our AI-based Sharpen Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

content mismatch with textbooks

Fix: 1. Verify textbook editions: Check if the textbook edition you are using matches the one available in the app. If they differ, the content m... ⇲

quizzes incorrectly graded

Fix: 1. Review quiz answers: Double-check your answers against the correct ones provided after the quiz to identify any discrepancies. 2. Report... ⇲

unable to add textbooks to shelf

Fix: 1. Check app permissions: Go to Settings > Apps > Sharpen > Permissions and ensure it has permission to access storage. 2. Restart the app:... ⇲
 
Compatibility issue

limited textbook options

Fix: 1. Explore alternative resources: Look for other apps or websites that may offer a wider selection of textbooks. 2. Suggest textbooks: Use... ⇲
 
Updates issue

old textbook content

Fix: 1. Check for updates: Regularly check the app for updates that may include newer textbook editions. 2. Use alternative resources: If the co... ⇲
 
UI issue

complex navigation

Fix: 1. Explore the app: Spend time navigating through different sections of the app to become more familiar with its layout. 2. Use help resour... ⇲

question mark feature blocks text

Fix: 1. Disable the feature: If there is an option in the settings to disable the question mark feature, do so to prevent it from blocking text.... ⇲

user interface not user-friendly

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app's features and layout to become more comfortable with its navigation... ⇲
 
Video issue

intro video plays multiple times

Fix: 1. Check settings: Look for an option in the app settings to disable the intro video from playing on startup. 2. Skip the video: If possibl... ⇲

videos fail to load

Fix: 1. Check internet connection: Ensure you have a stable and strong internet connection, as videos require bandwidth to load. 2. Restart the... ⇲
 
Network issue

server error messages

Fix: 1. Check internet connection: Ensure you have a stable internet connection, as server errors can occur due to connectivity issues. 2. Resta... ⇲
 
Search issue

search function not working

Fix: 1. Restart the app: Close the app completely and reopen it. This can sometimes resolve temporary glitches. 2. Check internet connection: En... ⇲
 
Syncing issue

lost progress after signing in

Fix: 1. Ensure you are signing in with the correct account: Double-check that you are using the same account you used previously. 2. Check for a... ⇲
 
Payments issue

subscription issues and billing problems

Fix: 1. Check payment method: Ensure your payment method is valid and has sufficient funds. Go to your Google Play account to verify. 2. Review... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
78.9%

Bad experience
16.6%

Neutral
3.8%

~ from our NLP analysis of 603 combined software ratings.

 Private Data Sharpen collects from your Android
  1. read phone status and identity
  2. read the contents of your USB storage
  3. modify or delete the contents of your USB storage
  4. view Wi-Fi connections
  5. view network connections
  6. full network access
  7. run at startup
  8. prevent device from sleeping
  9. read Google service configuration
  10. receive data from Internet

  Cost of Subscriptions
  1. $17.99 - $89.99 per item