fix problems on Trax Retail [android]

—— Run into issues on Trax Retail? Get help pending when official support gets back to you!

Trax Retail

Info:

company: Trax Retail, Inc.

: info@traxretail.com

: traxretail.com

Chat with our AI-based Trax Retail Support

🛠️ Common Trax Retail Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

Trax Retail is slow, prone to freezing, unstable

Fix: 1. Clear Cache: Go to Settings > Apps > Trax Retail > Storage > Clear Cache. This can help improve performance by removing temporary files.... ⇲

13% of users had this problem

won't upload pictures

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if it resolve... ⇲

13% of users had this problem

Network issue

no internet connection error

Fix: 1. Toggle Airplane Mode: Turn on Airplane Mode for a few seconds and then turn it off to reset your network connections. 2. Forget and Recon... ⇲

UI issue

separate actions add time

Fix: 1. Use Shortcuts: Familiarize yourself with any available shortcuts within the app to streamline your workflow. 2. Batch Actions: If the app... ⇲

cannot add or delete photos after confirmation

Fix: 1. Review Before Confirmation: Make sure to thoroughly review photos before confirming them in the app. 2. Use a Note-Taking App: If you nee... ⇲

difficult to hold large tablet

Fix: 1. Use a Stand: Invest in a tablet stand to hold the device while you work. 2. Use a Grip: Consider using a tablet grip or case with a handl... ⇲

cannot edit or delete photos easily

Fix: 1. Use a Photo Editing App: Edit photos using a third-party photo editing app before uploading them to Trax Retail. 2. Manual Deletion: Use... ⇲

Slow issue

delays response

Fix: 1. Optimize Device Performance: Close unnecessary apps running in the background to free up resources. 2. Check for Updates: Ensure both the... ⇲

Bugs issue

asks for non-existent pictures

Fix: 1. Check App Permissions: Ensure the app has permission to access your device's storage. Go to Settings > Apps > Trax Retail > Permissions a... ⇲

does not delete old photos

Fix: 1. Manual Deletion: Use a file manager app to manually delete old photos from your device's storage. 2. Check App Settings: Look for any set... ⇲

Crashes issue

crashes on beverage surveys

Fix: 1. Clear Cache: Go to Settings > Apps > Trax Retail > Storage > Clear Cache to remove temporary files that might be causing the crash. 2. Re... ⇲

data is lost after crash

Fix: 1. Regular Backups: Regularly back up your data manually if the app does not do it automatically. 2. Use Cloud Storage: If possible, use clo... ⇲

Storage issue

takes up too much storage

Fix: 1. Clear Cache: Go to Settings > Apps > Trax Retail > Storage > Clear Cache to free up space. 2. Move to SD Card: If your device supports it... ⇲

Syncing issue

stores disappear

Fix: 1. Refresh Data: Try refreshing the app's data or re-syncing it to see if the stores reappear. 2. Check Filters: Ensure that no filters are... ⇲

Camera issue

camera zoomed in too much

Fix: 1. Check Camera Settings: Open the camera settings within the app to see if there is an option to adjust the zoom level. 2. Use Default Came... ⇲

blurry photos

Fix: 1. Clean Camera Lens: Ensure the camera lens is clean and free of smudges. 2. Adjust Focus: Tap on the screen to focus the camera before tak... ⇲

cannot use flashlight

Fix: 1. Check App Permissions: Ensure the app has permission to access the flashlight. Go to Settings > Apps > Trax Retail > Permissions and enab... ⇲

login issues

Fix: 1. Check Credentials: Ensure that you are entering the correct username and password. 2. Reset Password: Use the "Forgot Password" option to... ⇲

unable to login after update

Fix: 1. Clear Cache: Go to Settings > Apps > Trax Retail > Storage > Clear Cache to remove any temporary files that might be causing login issues... ⇲

Battery issue

Trax Retail keeps running

Fix: 1. Force Stop the App: Go to Settings > Apps > Trax Retail > Force Stop to completely close the app. 2. Check Background Processes: Use a ta... ⇲

Performance issue

awful performance

Fix: 1. Optimize Device: Close unnecessary apps and free up RAM to improve performance. 2. Update the App: Ensure you have the latest version of... ⇲

Customization issue

vertical wallpapers not recognized

Fix: 1. Rotate Image: Use a photo editing app to rotate the image to a horizontal orientation before setting it as wallpaper. 2. Resize Image: Us... ⇲

Freezing issue

occasionally ends visit randomly

Fix: 1. Save Progress Frequently: If the app allows, save your progress frequently to minimize data loss. 2. Check for Updates: Ensure the app is... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

87.6%

Bad experience

9.2%

Neutral

1.7%

~ from our NLP analysis of 3,436 combined software ratings.

Private Data Trax Retail collects from your Android

approximate location (network-based)
precise location (GPS and network-based)
read the contents of your USB storage
modify or delete the contents of your USB storage
take pictures and videos
view network connections
full network access
run at startup
prevent device from sleeping
receive data from Internet