Fix HoYoLAB errors on android

  #06-01 RAZER SEA HQ, 1 ONE-NORTH CRESCENT, SINGAPORE 138538
I have a problem with HoYoLAB
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Loading
images fail to load

🛠️ 1. Check your internet connection: Ensure you have a stable internet connection. Try switching betwe... show fix »
 
Account
account linking issues

🛠️ 1. Re-link your account: Go to the account settings in the app and try unlinking and then re-linking... show fix »
confusing account management

🛠️ 1. Review account settings: Spend some time exploring the account management section to familiarize... show fix »
 
Notifications
notifications not functioning properly

🛠️ 1. Check notification settings: Go to your device's Settings > Apps > HoYoLAB > Notifications and en... show fix »
excessive notifications

🛠️ 1. Adjust notification settings: Go to Settings > Apps > HoYoLAB > Notifications and customize which... show fix »
 
Links
deeplink errors

🛠️ 1. Check the link: Ensure that the deeplink you are trying to access is correct and not broken. 2.... show fix »
 
UI
widget malfunctions

🛠️ 1. Remove and re-add the widget: Long press on the widget and select 'Remove'. Then, go to your widg... show fix »
poor user interface

🛠️ 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout... show fix »
inability to view previously liked posts

🛠️ 1. Check your profile: Navigate to your profile section in the app to see if there is a 'Liked Posts... show fix »
cursor movement issues while typing

🛠️ 1. Restart the app: Close HoYoLAB completely and reopen it to refresh the typing interface. 2. Chec... show fix »
 
Updates
frequent updates

🛠️ 1. Disable auto-update: Go to the Google Play Store, tap on your profile icon, select 'Settings', th... show fix »
 
Customization
inability to edit comments

🛠️ 1. Check for updates: Ensure you are using the latest version of the app, as updates may introduce n... show fix »
no option to adjust font size

🛠️ 1. Check device settings: Go to your device's Settings > Display > Font size and see if adjusting th... show fix »
 
Privacy
limited blocking options

🛠️ 1. Use mute features: If available, use any mute or hide options for users or content you find irrel... show fix »
 
Ads
irrelevant recommended posts

🛠️ 1. Interact with preferred content: Engage more with posts you like to help the algorithm understand... show fix »
unrelated content in community posts

🛠️ 1. Customize your feed: Explore any settings that allow you to adjust your content preferences to se... show fix »
 
Support
lack of response from developers

🛠️ 1. Engage with community forums: Participate in discussions with other users to share experiences an... show fix »
 
Network
weak signal errors despite strong connection

🛠️ 1. Restart the app: Close HoYoLAB completely and reopen it to refresh the connection. 2. Check netw... show fix »
 
Syncing
interactive map not synced with game progress

🛠️ 1. Refresh the map: Try closing and reopening the map feature within the app to refresh its data. 2... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
COGNOSPHERE PTE. LTD.
Email:
  hoyolab@hoyoverse.com
Website:
🌐 www.hoyolab.com
Terms/Privacy:
⚔️ https://www.hoyolab.com/agreement?type=privacy
 Private Data HoYoLAB collects from your Android
  1. read phone status and identity
  2. read the contents of your USB storage
  3. modify or delete the contents of your USB storage
  4. take pictures and videos
  5. record audio
  6. view Wi-Fi connections
  7. view network connections
  8. full network access
  9. change your audio settings
  10. run at startup
  11. reorder running apps
  12. draw over other apps
  13. control vibration
  14. prevent device from sleeping
  15. set an alarm
  16. read Google service configuration
  17. close other apps
  18. receive data from Internet

 Breakdown of Software Ratings
Positive experience
60.1%

Negative experience
33.1%

Neutral
6.8%

~ from our NLP analysis of 158,747 combined software ratings.