fix problems on HoYoLAB [android]

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—— Run into issues on HoYoLAB? Get help pending when official support gets back to you!

HoYoLAB
Info:
company: COGNOSPHERE PTE. LTD.
: hoyolab@hoyoverse.com
: www.hoyolab.com
: #06-01 RAZER SEA HQ, 1 ONE-NORTH CRESCENT, SINGAPORE 138538
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UI issue

poor user interface

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features better. 2. Customize setti... ⇲

cursor movement issues while typing

Fix: 1. Restart the app: Close HoYoLAB completely and reopen it to refresh the typing interface. 2. Check keyboard settings: Go to your device's... ⇲

widget malfunctions

Fix: 1. Remove and re-add the widget: Long press on the widget and select 'Remove'. Then, go to your widgets menu, find HoYoLAB, and add the widg... ⇲

inability to view previously liked posts

Fix: 1. Check your profile: Navigate to your profile section in the app to see if there is a 'Liked Posts' section available. 2. Use the search... ⇲
 
Privacy issue

limited blocking options

Fix: 1. Use mute features: If available, use any mute or hide options for users or content you find irrelevant. 2. Provide feedback: Engage with... ⇲
 
Ads issue

irrelevant recommended posts

Fix: 1. Interact with preferred content: Engage more with posts you like to help the algorithm understand your preferences better. 2. Clear app... ⇲

unrelated content in community posts

Fix: 1. Customize your feed: Explore any settings that allow you to adjust your content preferences to see more relevant posts. 2. Engage with r... ⇲
 
Support issue

lack of response from developers

Fix: 1. Engage with community forums: Participate in discussions with other users to share experiences and solutions. 2. Stay updated: Follow co... ⇲
 
Syncing issue

interactive map not synced with game progress

Fix: 1. Refresh the map: Try closing and reopening the map feature within the app to refresh its data. 2. Check for updates: Ensure you have the... ⇲
 
Notifications issue

excessive notifications

Fix: 1. Adjust notification settings: Go to Settings > Apps > HoYoLAB > Notifications and customize which notifications you want to receive. 2.... ⇲

notifications not functioning properly

Fix: 1. Check notification settings: Go to your device's Settings > Apps > HoYoLAB > Notifications and ensure notifications are enabled. 2. Chec... ⇲
 
Account issue

confusing account management

Fix: 1. Review account settings: Spend some time exploring the account management section to familiarize yourself with the options available. 2.... ⇲

account linking issues

Fix: 1. Re-link your account: Go to the account settings in the app and try unlinking and then re-linking your account. Make sure you are using t... ⇲
 
Crashes issue

HoYoLAB crashes frequently

Fix: 1. Clear app cache and data: Go to Settings > Apps > HoYoLAB > Storage > Clear Cache and then Clear Data. This can help resolve crashes caus... ⇲
 
Links issue

deeplink errors

Fix: 1. Check the link: Ensure that the deeplink you are trying to access is correct and not broken. 2. Clear app cache: Go to Settings > Apps >... ⇲
 
Updates issue

frequent updates

Fix: 1. Disable auto-update: Go to the Google Play Store, tap on your profile icon, select 'Settings', then 'Auto-update apps', and choose 'Don't... ⇲
 
Customization issue

inability to edit comments

Fix: 1. Check for updates: Ensure you are using the latest version of the app, as updates may introduce new features, including comment editing.... ⇲

no option to adjust font size

Fix: 1. Check device settings: Go to your device's Settings > Display > Font size and see if adjusting the system font size affects the app. 2.... ⇲
 
Network issue

weak signal errors despite strong connection

Fix: 1. Restart the app: Close HoYoLAB completely and reopen it to refresh the connection. 2. Check network settings: Go to Settings > Network &... ⇲
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 what users are saying
Good experience
60.1%

Bad experience
33.1%

Neutral
6.8%

~ from our NLP analysis of 158,747 combined software ratings.

 Private Data HoYoLAB collects from your Android
  1. read phone status and identity
  2. read the contents of your USB storage
  3. modify or delete the contents of your USB storage
  4. take pictures and videos
  5. record audio
  6. view Wi-Fi connections
  7. view network connections
  8. full network access
  9. change your audio settings
  10. run at startup
  11. reorder running apps
  12. draw over other apps
  13. control vibration
  14. prevent device from sleeping
  15. set an alarm
  16. read Google service configuration
  17. close other apps
  18. receive data from Internet