fix problems on Wink [android]

—— Run into issues on Wink? Get help pending when official support gets back to you!

Wink - Video Enhancing Tool

Info:

company: Meitu (China) Limited

: app@meitu.com

: wink.meitu.com

: Unit 8106B, 81/F, International Commerce Center, 1 Austin Road West, Kowloon, Hong Kong

Chat with our AI-based Wink Support

🛠️ Common Wink Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

Upload fails and takes credits

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. Restart your router... ⇲

15% of users had this problem

Saving process is slow and unreliable

Fix: Ensure that you have enough storage space on your device. Go to Settings > Storage to check available space. If storage is low, consider del... ⇲

15% of users had this problem

Payments issue

Voice separation feature is locked behind paywall

Fix: Look for any promotional offers or trials that may allow you to access the voice separation feature temporarily. This can give you a chance... ⇲

Subscription issues despite payment

Fix: Check your payment method to ensure it is valid and has sufficient funds. Go to your account settings in the app and verify your subscriptio... ⇲

Payment issues for underage users

Fix: If you are underage, consider using a parent or guardian's payment method with their permission. Ensure that they are aware of the subscript... ⇲

Network issue

Network issues despite stable connection

Fix: Restart your device to refresh the network settings. Sometimes, a simple restart can resolve connectivity issues that appear despite a stabl... ⇲

Ads issue

Ads cause errors and app usability problems

Fix: Try disabling ads by upgrading to a premium subscription if possible. This can eliminate the issues caused by ads and improve overall usabil... ⇲

Ads fail to load for free usage

Fix: Check your internet connection to ensure it is stable. If you are experiencing connectivity issues, try switching networks or resetting your... ⇲

Customization issue

Lack of template options for editing

Fix: Explore third-party apps that offer more template options for video editing. You can create your content in those apps and then import it ba... ⇲

Crashes issue

Wink crashes or loses progress

Fix: Regularly save your progress while working on projects. Use the save feature frequently to avoid losing work. Additionally, ensure that your... ⇲

Video issue

Limited editing capabilities for videos

Fix: Explore other video editing apps that offer more advanced features. You can create your video in those apps and then import it into Wink for... ⇲

Bugs issue

Inconsistent performance with free features

Fix: Try uninstalling and reinstalling the app to reset its performance. This can help clear any bugs or issues that may be causing inconsistent... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

86.0%

Bad experience

8.2%

Neutral

5.7%

~ from our NLP analysis of 141,321 combined software ratings.

Private Data Wink collects from your Android

read the contents of your USB storage
modify or delete the contents of your USB storage
take pictures and videos
record audio
view Wi-Fi connections
view network connections
change network connectivity
full network access
control vibration
prevent device from sleeping
receive data from Internet

Cost of Subscriptions

$1.99 - $79.99 per item