fix problems on Storyteller [android]

—— Run into issues on Storyteller? Get help pending when official support gets back to you!

Storyteller

Info:

company: Netflix, Inc.

: playstore@netflix.com

: 100 Winchester Circle Los Gatos, CA 95032-1815 USA

Chat with our AI-based Storyteller Support

🛠️ Common Storyteller Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

Crashes frequently

Fix: 1. Update the App: Check for updates in the Google Play Store, as updates often fix stability issues. 2. Clear Cache and Data: Go to Settin... ⇲

7% of users had this problem

Battery drain

Fix: 1. Lower Screen Brightness: Reduce the screen brightness while playing the game to save battery. 2. Enable Battery Saver Mode: Activate bat... ⇲

7% of users had this problem

Freezing issue

Storyteller freezes during gameplay

Fix: 1. Restart the App: Close the app completely and restart it. This can clear temporary glitches. 2. Clear Cache: Go to Settings > Apps > Sto... ⇲

Screen issue

Black screen on startup

Fix: 1. Force Stop the App: Go to Settings > Apps > Storyteller > Force Stop. Then reopen the app. 2. Check for Updates: Ensure that both your d... ⇲

Syncing issue

Progress reset issue

Fix: 1. Check for Cloud Save: Ensure that you are logged into any cloud save feature the app may have. This can help restore your progress. 2. R... ⇲

Bugs issue

Stamps not saved properly

Fix: 1. Check for Updates: Ensure the app is updated to the latest version, as updates may fix saving issues. 2. Clear Cache: Go to Settings > A... ⇲

Network issue

Online requirement

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. If you are on mobile data, switch to Wi-Fi if possible. 2. Use... ⇲

Gameplay issue

Short gameplay duration

Fix: 1. Explore All Features: Make sure to explore all features and chapters of the game to maximize gameplay. 2. Replay Chapters: Replay comple... ⇲

UI issue

Difficult navigation for completed chapters

Fix: 1. Use the Chapter Select Feature: If available, use the chapter select feature to navigate to completed chapters easily. 2. Familiarize wi... ⇲

Error messages during login

Fix: 1. Check Credentials: Ensure you are entering the correct username and password. 2. Reset Password: If you’ve forgotten your password, use... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

54.1%

Bad experience

39.2%

Neutral

6.5%

~ from our NLP analysis of 23,869 combined software ratings.

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