fix problems on MateMet - Live Video Call [android]

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—— Run into issues on MateMet - Live Video Call? Get help pending when official support gets back to you!

MateMet - Live Video Call
Info:
company: Justar HK Limited
: official@imatemet.com
: www.imatemet.com
: SUITE 603, 6/F Laws Comm Plaza 788 Cheung Sha Wan RD KL
Chat with our AI-based MateMet - Live Video Call Support
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Payments issue

High charges for calls

Fix: Consider using the app during promotional periods when call rates may be lower. Keep an eye on notifications for such offers. OR Explore... ⇲

Diamonds not credited after recharge

Fix: Double-check your payment method and transaction history to ensure the payment was successful. If it shows as completed, restart the app and... ⇲

Money debited but diamonds not credited

Fix: Check your transaction history in the app and your payment method to confirm the transaction. If it shows as completed, restart the app and... ⇲
 
Gameplay issue

No random video call option

Fix: Explore the app settings to see if the random video call feature has been moved or renamed. Sometimes, features are rebranded in updates.... ⇲

Random match feature removed

Fix: Check the app's settings or updates to see if the random match feature has been temporarily disabled or moved to a different section. Someti... ⇲

Limited entertainment value

Fix: Explore all features of the app to find hidden entertainment options. Sometimes, there are games or activities that are not immediately visi... ⇲
 
Support issue

Poor customer support

Fix: Utilize the in-app support feature if available. Look for FAQs or help sections that might address your concerns without needing direct supp... ⇲

No response from help line

Fix: Try reaching out through different channels, such as social media or community forums, where other users might have similar issues and solut... ⇲
 
Loading issue

MateMet - Live Video Call doesn't open sometimes

Fix: Ensure your device has enough storage space. Go to Settings > Storage and free up space if necessary. Then, try reopening the app. OR Upd... ⇲
 
Buffering issue

Buffering issues

Fix: Check your internet connection. Switch between Wi-Fi and mobile data to see if the issue persists. A stable connection is crucial for video... ⇲
 
UI issue

Groups not visible

Fix: Refresh the app by closing it completely and reopening it. Sometimes, a simple restart can resolve visibility issues. OR Check if there a... ⇲

BigWin coupons not showing

Fix: Ensure you are logged into your account properly. Sometimes, being logged out can prevent coupons from displaying. OR Check for any app u... ⇲

User interface not user friendly

Fix: Familiarize yourself with the app by exploring all its features. Take time to navigate through different sections to understand its layout b... ⇲
 
Account issue

Inability to unblock users

Fix: Check the app settings to see if there is an option to manage blocked users. Sometimes, this feature is hidden in account settings. OR If... ⇲
 
Messages issue

Short free chat duration

Fix: Plan your conversations to maximize the free chat time. Use it for important discussions and save longer chats for when you can afford to pa... ⇲
 
Bugs issue

MateMet - Live Video Call not working properly

Fix: Uninstall and reinstall the app. This can resolve many issues by resetting the app to its default state. OR Check for device compatibilit... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
80.3%

Bad experience
13.4%

Neutral
4.5%

~ from our NLP analysis of 6,528 combined software ratings.

 Private Data MateMet - Live Video Call collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. record audio
  7. view Wi-Fi connections
  8. view network connections
  9. pair with Bluetooth devices
  10. control flashlight
  11. full network access
  12. change your audio settings
  13. run at startup
  14. draw over other apps
  15. control vibration
  16. prevent device from sleeping
  17. download files without notification
  18. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $124.99 per item