fix problems on Bergfex [android]

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—— Run into issues on Bergfex? Get help pending when official support gets back to you!

bergfex: hiking & tracking
Info:
company: bergfex GmbH
: app@bergfex.at
: www.bergfex.at
: Neupauerweg 30a 8052 Graz, Austria
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UI issue

user interface needs improvement

Fix: Familiarize yourself with the app's layout and features. Sometimes, taking time to explore the app can help you navigate it more efficiently... ⇲

route planning is confusing

Fix: Take time to explore the route planning feature in the app. Look for tutorials or help sections that explain how to create routes. Sometimes... ⇲
 
Bugs issue

tracking stops unexpectedly

Fix: Ensure that the app has the necessary permissions to access your location continuously. Go to your device's settings, find the app, and chec... ⇲

navigation option does not provide navigation

Fix: Ensure that you have selected the correct navigation mode within the app. Sometimes, there are different modes for hiking, biking, etc. Chec... ⇲

bergfex resets time and date of activities

Fix: Check your device's date and time settings to ensure they are set to automatic. Go to your device's settings, find 'Date & Time', and enable... ⇲
 
Customization issue

trip planning lacks waypoint addition

Fix: Check if there is an option to add waypoints in the route planning section. This may be hidden under advanced settings or options. Look for... ⇲

lacks altitude information

Fix: Check if there are settings within the app that allow you to enable altitude information. Sometimes, this feature may be hidden in advanced... ⇲
 
Syncing issue

track not saving correctly

Fix: Ensure that you have a stable internet connection when saving tracks, as some apps require connectivity to upload data. If you are offline,... ⇲

favorites not always stored

Fix: Ensure that you are saving favorites correctly by following the app's procedure for adding favorites. Sometimes, there may be a confirmation... ⇲
 
Slow issue

location pinpointing is slow

Fix: Make sure that your device's GPS settings are set to high accuracy. Go to your device's settings, find location services, and select 'High A... ⇲
 
Freezing issue

bergfex becomes unresponsive

Fix: If the app becomes unresponsive, try closing it completely and reopening it. You can also restart your device to clear any temporary issues... ⇲
 
Screen issue

screen locks while app is open

Fix: Adjust your device's screen timeout settings to a longer duration. Go to your device's settings, find 'Display' or 'Screen Timeout', and set... ⇲
 
Updates issue

recent updates caused functionality issues

Fix: If the app has become problematic after an update, check if there is an option to revert to a previous version in the app settings or throug... ⇲
 
Localization issue

missing English translations

Fix: Check the app's language settings to ensure it is set to English. Go to the app settings and look for a language option to select English if... ⇲
 
Search issue

search feature cannot find anything

Fix: Ensure that you are using the correct keywords or terms when searching. Sometimes, using different terms or phrases can yield better results... ⇲
 
Audio issue

no voice navigation

Fix: Check the app settings to see if there is an option to enable voice navigation. Sometimes, this feature may be turned off by default. OR... ⇲
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 what users are saying
Good experience
75.0%

Bad experience
13.9%

Neutral
11.1%

~ from our NLP analysis of 10,345 combined software ratings.

 Private Data bergfex collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. access extra location provider commands
  4. read phone status and identity
  5. read the contents of your USB storage
  6. take pictures and videos
  7. view Wi-Fi connections
  8. view network connections
  9. pair with Bluetooth devices
  10. access Bluetooth settings
  11. full network access
  12. run at startup
  13. prevent device from sleeping
  14. receive data from Internet

  Cost of Subscriptions
  1. $2.99 - $45.99 per item