fix problems on Videoleap [android]

​

—— Run into issues on Videoleap? Get help pending when official support gets back to you!

Videoleap: AI Video Editor
Info:
company: Lightricks Ltd.
: videoleap.android.support@lightricks.com
: Building 5.4, Professor Racah, Givat Ram Campus, Jerusalem, Israel, 91904
Chat with our AI-based Videoleap Support
   Hello! How can I assist you?  

characters left:
 
Customization issue

no option to suggest mood for auto edit

Fix: 1. Manually adjust edits: Use the available editing tools to manually adjust the mood of your video after auto-editing. 2. Explore other ap... ⇲

limited customization options

Fix: 1. Explore available settings: Go through the app's settings to see if there are any hidden customization options you may have missed. 2. U... ⇲
 
Payments issue

high subscription cost for limited features

Fix: 1. Evaluate your needs: Assess which features you actually use and determine if the subscription is worth it for you. 2. Look for discounts... ⇲

subscription does not guarantee access to features

Fix: 1. Review subscription details: Check the app's subscription page to understand which features are included and any limitations. 2. Use ava... ⇲
 
Slow issue

long processing times

Fix: 1. Reduce project complexity: Simplify your project by reducing the number of layers, effects, or high-resolution clips, which can speed up... ⇲

lag when using templates

Fix: 1. Simplify the project: Reduce the number of layers or effects in your project to minimize lag. 2. Restart the app: Close and reopen Video... ⇲
 
Syncing issue

difficult to sync audio and video

Fix: 1. Use manual adjustments: After importing your audio and video, manually adjust the audio track to sync it with the video. 2. Check audio... ⇲
 
Backup issue

no way to recover lost projects

Fix: 1. Regularly save projects: Make it a habit to save your projects frequently to avoid losing work. 2. Use external backup: Consider exporti... ⇲
 
Crashes issue

Videoleap crashes frequently

Fix: 1. Clear the app cache: Go to your device's Settings > Apps > Videoleap > Storage > Clear Cache. This can help resolve temporary issues that... ⇲

Videoleap closes unexpectedly

Fix: 1. Clear app cache: Go to Settings > Apps > Videoleap > Storage > Clear Cache to remove temporary files that may cause crashes. 2. Restart... ⇲
 
Bugs issue

AI features often fail

Fix: 1. Ensure a stable internet connection: AI features may require internet access. Check your Wi-Fi or mobile data connection to ensure it is... ⇲

transitions do not work well with filters

Fix: 1. Test different combinations: Experiment with different transitions and filters to find combinations that work better together. 2. Apply... ⇲
 
Compatibility issue

limited features on Android compared to iOS

Fix: 1. Explore alternative apps: If certain features are crucial for your editing needs, consider exploring other video editing apps available o... ⇲
 
Freezing issue

Videoleap freezes during editing

Fix: 1. Clear app cache: Go to Settings > Apps > Videoleap > Storage > Clear Cache to remove temporary files that may cause freezing. 2. Restart... ⇲
 
Video issue

inconsistent video playback

Fix: 1. Check device performance: Ensure your device has enough RAM and processing power available. Close other apps to free up resources. 2. Lo... ⇲
 
Battery issue

battery drain issues

Fix: 1. Limit background activity: Go to Settings > Apps > Videoleap > Battery and restrict background activity to save battery life. 2. Lower s... ⇲
 
Settings issue

missing key editing features

Fix: 1. Explore alternative apps: If certain features are essential, consider using other video editing apps that offer those specific tools. 2.... ⇲

no history tracking for edits

Fix: 1. Manually save versions: Regularly save different versions of your project as you edit to keep track of changes. 2. Use external notes: K... ⇲
 
Loading issue

video generation stuck at 99%

Fix: 1. Wait a few minutes: Sometimes, the app may take longer to process. Give it a few minutes before taking further action. 2. Restart the ap... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
83.5%

Bad experience
11.9%

Neutral
4.6%

~ from our NLP analysis of 189,094 combined software ratings.

 Private Data Videoleap collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. record audio
  4. view Wi-Fi connections
  5. view network connections
  6. full network access
  7. run at startup
  8. control vibration
  9. prevent device from sleeping
  10. receive data from Internet

  Cost of Subscriptions
  1. $3.99 - $299.99 per item