fix problems on My City [android]

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—— Run into issues on My City ? Get help pending when official support gets back to you!

My City : High School
Info:
company: My Town Games Ltd
: info@my-town.com
: www.my-town.com
: Ha-Rekhev St 1, Tel Aviv-Yafo
Chat with our AI-based My City Support
   Hello! How can I assist you?  

characters left:
 
Loading issue

characters not loading

Fix: 1. Clear app cache: Go to Settings > Apps > My City: High School > Storage > Clear Cache. This can help resolve loading issues. 2. Ensure a... ⇲

long loading times

Fix: 1. Clear app cache: Go to Settings > Apps > My City: High School > Storage > Clear Cache. This can help speed up loading times. 2. Free up... ⇲
 
Crashes issue

game crashes

Fix: 1. Update the app: Check for updates in the Google Play Store, as updates often fix crashing issues. 2. Clear app cache: Go to Settings > A... ⇲

game kicks users out

Fix: 1. Update the app: Check for updates in the Google Play Store, as updates can fix bugs that cause crashes. 2. Clear app cache: Go to Settin... ⇲
 
Glitches issue

characters disappearing

Fix: 1. Restart the app: Close and reopen the app to refresh the game state. 2. Clear app cache: Go to Settings > Apps > My City: High School >... ⇲

glitches during gameplay

Fix: 1. Clear app cache: Go to Settings > Apps > My City: High School > Storage > Clear Cache. This can help resolve glitches. 2. Update the app... ⇲
 
Gameplay issue

inability to move characters

Fix: 1. Restart the app: Close the app and reopen it to see if the issue resolves. 2. Clear app cache: Go to Settings > Apps > My City: High Sch... ⇲

limited free content

Fix: 1. Explore all available options: Make sure to explore all areas of the game to maximize the free content available. 2. Participate in even... ⇲
 
Ads issue

repeated ads for locked characters

Fix: 1. Mute ads: If the ads are intrusive, consider muting your device while playing. 2. Use airplane mode: Turn on airplane mode before launch... ⇲
 
Updates issue

lack of new levels or rooms

Fix: 1. Check for updates: Regularly check the Google Play Store for updates, as new levels or rooms may be added in future versions. 2. Engage... ⇲
 
Compatibility issue

inconsistent performance across devices

Fix: 1. Check device compatibility: Ensure your device meets the minimum requirements for the game. 2. Clear app cache: Go to Settings > Apps >... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
77.5%

Bad experience
18.3%

Neutral
4.2%

~ from our NLP analysis of 17,051 combined software ratings.

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 Private Data My City collects from your Android
  1. view network connections
  2. full network access
  3. prevent device from sleeping

  Cost of Subscriptions
  1. $0.99 - $9.99 per item