fix problems on Vivino [android]

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—— Run into issues on Vivino? Get help pending when official support gets back to you!

Vivino: Buy the Right Wine
Info:
company: Vivino ApS
: support@vivino.com
: www.vivino.com
Chat with our AI-based Vivino Support
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Payments issue

Blocked features require subscription

Fix: Explore the app thoroughly to identify which features are available for free. Sometimes, there are alternative ways to access similar functi... ⇲

Subscription pricing is high

Fix: Evaluate the features offered in the subscription to determine if they are worth the cost for you. Sometimes, a lower-tier subscription may... ⇲
 
Support issue

Poor customer support

Fix: Utilize the app's help or FAQ section to find answers to common issues. This can often provide immediate solutions without needing to contac... ⇲

Unresponsive customer support

Fix: Utilize the app's help or FAQ section for self-service solutions to common issues, which can often resolve problems without needing to conta... ⇲
 
Bugs issue

Label scanning feature inconsistent

Fix: Ensure that the camera lens is clean and that you are in a well-lit environment when scanning labels. This can improve the accuracy of the s... ⇲

Crowd-sourced ratings not useful

Fix: Focus on ratings from users whose tastes align with yours. You can often find profiles of users and their past ratings to gauge their prefer... ⇲

Inaccurate wine identification

Fix: Double-check the label and ensure that it is clearly visible when scanning. If the app misidentifies a wine, you can manually correct it and... ⇲
 
UI issue

Confusing user interface

Fix: Take some time to explore the app's settings and help sections. Familiarizing yourself with the layout can help you navigate more easily.... ⇲
 
Notifications issue

High frequency of marketing emails

Fix: Unsubscribe from marketing emails by clicking the 'unsubscribe' link typically found at the bottom of the emails. This will reduce the numbe... ⇲

Obnoxious notifications

Fix: Adjust notification settings within the app to limit the types of notifications you receive. Go to Settings > Notifications and customize yo... ⇲
 
Ads issue

Intrusive pop-up ads

Fix: Check if there is a setting in the app to limit pop-up ads or adjust your ad preferences. This may help reduce their frequency. OR Consid... ⇲

Full-screen video ads

Fix: If available, consider upgrading to a premium version of the app to eliminate full-screen video ads. OR Use an ad-blocking app to help re... ⇲
 
Network issue

Vivino lags with poor service

Fix: Ensure that your device is connected to a stable internet connection. Switching from Wi-Fi to mobile data or vice versa can sometimes improv... ⇲
 
Crashes issue

Frequent app crashes

Fix: Update the app to the latest version available in the Google Play Store, as updates often include bug fixes that can resolve crashing issues... ⇲
 
Features issue

Limited cellar management features

Fix: Explore the app's settings to see if there are any additional features or settings that can enhance cellar management. Sometimes, features a... ⇲

No numerical ratings

Fix: Use the app's filtering options to sort wines based on user reviews or other qualitative measures that may be available. OR Keep a person... ⇲

Lack of social media integration

Fix: Check if there are any settings within the app that allow you to link social media accounts. Sometimes, this feature may be hidden in the se... ⇲

Inability to add purchase price

Fix: Look for an option in the app to add notes or comments to your wine entries where you can manually input the purchase price. OR Keep a se... ⇲
 
Search issue

Difficulty finding certain features

Fix: Utilize the search function within the app to quickly locate specific features or wines. This can save time and reduce frustration. OR Re... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
84.1%

Bad experience
12.9%

Neutral
3.0%

~ from our NLP analysis of 193,128 combined software ratings.

 Private Data Vivino collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. control flashlight
  9. full network access
  10. control vibration
  11. read Google service configuration
  12. receive data from Internet

  Cost of Subscriptions
  1. $4.99 - $47.90 per item