fix problems on MSG+ [android]

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—— Run into issues on MSG+? Get help pending when official support gets back to you!

MSG+
Info:
company: MSG+
: contact@support.msgplus.tv
: www.msgplus.tv
Chat with our AI-based MSG+ Support
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Loading issue

constant loading issues

Fix: Reduce the video quality settings within the app to lower the data demand, which can help with loading issues on slower connections. OR T... ⇲
 
Video issue

video quality is poor

Fix: Check the video quality settings in the app and adjust them to a higher resolution if your internet connection can support it. OR Ensure... ⇲

delayed casting

Fix: Ensure both your casting device and the receiving device (e.g., Chromecast) are on the same Wi-Fi network to minimize delays. OR Restart... ⇲

streaming lags behind live action

Fix: Ensure your internet connection is stable and has sufficient bandwidth to support live streaming without delays. OR Close other apps or d... ⇲
 
Audio issue

audio is out of sync

Fix: Pause the video for a few seconds and then resume it. This can sometimes help realign the audio and video streams. OR If the issue persis... ⇲
 
Crashes issue

MSG+ crashes frequently

Fix: Update the app to the latest version available in the Google Play Store, as updates often contain bug fixes that can resolve crashing issues... ⇲
 
Login issue

unable to sign in

Fix: Double-check your login credentials for accuracy, including case sensitivity and any special characters. OR Clear the app's cache and dat... ⇲

MSG+ does not recognize provider login

Fix: Verify that your provider login credentials are correct and that your subscription is active. OR Clear the app's cache and data, then att... ⇲
 
Settings issue

location detection fails

Fix: Ensure that location services are enabled on your device and that the app has permission to access your location. You can check this in Sett... ⇲
 
Compatibility issue

no Chromecast support

Fix: Use screen mirroring as an alternative to cast your device's screen to your TV. This can be done through the Google Home app or your device'... ⇲

inconsistent performance across devices

Fix: Ensure all devices are running the latest version of the app and have the necessary system requirements to support it. OR Adjust the app... ⇲
 
Payments issue

inability to cancel subscription

Fix: Check the subscription management options in the Google Play Store under Subscriptions to see if you can cancel directly from there. OR R... ⇲
 
Support issue

customer support is unresponsive

Fix: Consult the app's FAQ or help section for self-service solutions to common issues. OR Search online forums or communities for advice from... ⇲
 
Installation issue

MSG+ requires frequent reinstallations

Fix: Ensure your device's operating system is up to date, as compatibility issues can cause frequent app failures. OR Check for any conflictin... ⇲
 
UI issue

interface is unresponsive

Fix: Clear the app's cache to remove any temporary files that might be causing the interface to lag. OR Restart your device to free up system... ⇲

navigation buttons obstruct full screen

Fix: Check the app settings for a "full screen" mode option that hides navigation buttons during playback. OR Use your device's built-in full... ⇲
 
Features issue

missing features like pause/rewind

Fix: Check the app settings or user guide to ensure these features are not hidden or require specific conditions to be enabled. OR Use third-p... ⇲
 
Messages issue

error messages during streaming

Fix: Take note of the specific error message and search online for solutions or workarounds that other users have found effective. OR Restart... ⇲
 
Ads issue

ads play excessively

Fix: Consider upgrading to a premium version of the app if available, which may offer an ad-free experience. OR Use an ad blocker app or brows... ⇲
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 what users are saying
Bad experience
69.7%

Good experience
23.2%

Neutral
6.9%

~ from our NLP analysis of 2,553 combined software ratings.

 Private Data MSG+ collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. view network connections
  4. full network access
  5. run at startup
  6. prevent device from sleeping
  7. receive data from Internet

  Cost of Subscriptions
  1. $9.99 - $309.99 per item