fix problems on Wire [android]

​

—— Run into issues on Wire? Get help pending when official support gets back to you!

Wire - Secure Messenger
Info:
company: Wire Swiss GmbH
: playstore@wire.com
: wire.com
Chat with our AI-based Wire Support
   Hello! How can I assist you?  

characters left:
 
Messages issue

Inconsistent message delivery

Fix: 1. Check network settings: Ensure that your device is not in Airplane mode and that mobile data or Wi-Fi is enabled. You can toggle Airplane... ⇲

Inability to edit or resend failed messages

Fix: 1. Manually resend: If a message fails to send, tap on it and select 'Resend' if available. If not, you may need to copy the message and sen... ⇲

Unreliable read receipts

Fix: 1. Check settings: Go to Settings > Privacy in Wire and ensure that read receipts are enabled. If they are disabled, you won't see them. O... ⇲
 
Video issue

Poor video and image sending

Fix: 1. Check file size: Ensure that the images or videos you are trying to send are within the size limits set by Wire. If they are too large, t... ⇲

Difficulties with group calls

Fix: 1. Check your internet connection: Ensure that you have a strong and stable internet connection, as poor connectivity can affect group calls... ⇲
 
Freezing issue

Freezing on startup

Fix: 1. Restart your device: Sometimes, a simple restart can resolve freezing issues. Hold down the power button and select 'Restart.' OR 2. C... ⇲
 
Audio issue

Bluetooth audio interference

Fix: 1. Disconnect and reconnect Bluetooth: Go to your device's Bluetooth settings, disconnect the audio device, and then reconnect it. This can... ⇲
 
Notifications issue

Lack of push notifications

Fix: 1. Enable notifications: Go to Settings > Apps > Wire > Notifications and ensure that notifications are enabled. Also, check your device's n... ⇲

No background notifications

Fix: 1. Enable background data: Go to Settings > Apps > Wire > Data Usage and ensure that 'Background Data' is enabled. OR 2. Check battery se... ⇲
 
Bugs issue

Bugs in chat features

Fix: 1. Update the app: Make sure you are using the latest version of Wire, as updates often include bug fixes. Check the Google Play Store for u... ⇲
 
Updates issue

Missing features after updates

Fix: 1. Review update notes: Check the app's update notes in the Google Play Store to see if the features have been removed or changed. OR 2.... ⇲
 
UI issue

Glitchy interface

Fix: 1. Clear app cache: Go to Settings > Apps > Wire > Storage > Clear Cache. This can help resolve interface glitches caused by temporary files... ⇲
 
Settings issue

Limited settings options

Fix: 1. Explore all settings: Make sure to thoroughly explore all sections of the app settings, as some options may be nested under different cat... ⇲
 
Camera issue

Camera issues in low light

Fix: 1. Adjust camera settings: If available, adjust the camera settings within the app to enhance low-light performance, such as enabling night... ⇲
 
Syncing issue

Problems with syncing across devices

Fix: 1. Ensure you are logged in: Make sure you are logged into the same Wire account on all devices. This is essential for syncing messages and... ⇲
 
Search issue

Inability to search chats

Fix: 1. Use the search function: Tap on the search icon within the app and enter keywords related to the chat you are looking for. Ensure you are... ⇲
 
Loading issue

Slow loading times

Fix: 1. Clear app cache: Go to Settings > Apps > Wire > Storage > Clear Cache to remove temporary files that may be slowing down the app. OR 2... ⇲
 
Customization issue

No option to customize notification sounds

Fix: 1. Check app settings: Go to Settings > Notifications in Wire and see if there are any options to change notification sounds. If not, this f... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
51.6%

Good experience
40.4%

Neutral
7.9%

~ from our NLP analysis of 35,882 combined software ratings.

 Private Data Wire collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read phone status and identity
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. record audio
  8. view network connections
  9. pair with Bluetooth devices
  10. full network access
  11. change your audio settings
  12. run at startup
  13. control vibration
  14. prevent device from sleeping
  15. download files without notification
  16. receive data from Internet