fix problems on Surfshark [android]

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—— Run into issues on Surfshark? Get help pending when official support gets back to you!

Surfshark: Secure VPN service
Info:
company: Surfshark B.V.
: support@surfshark.com
: surfshark.com
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Payments issue

Auto-renewal issues

Fix: To disable auto-renewal, log into your Surfshark account, go to the 'Billing' section, and look for the auto-renewal settings. Toggle the op... ⇲
 
Updates issue

Loss of features after renewal

Fix: Ensure that you are logged into the correct account. Sometimes, users may have multiple accounts. Log out and log back in to see if the feat... ⇲
 
Network issue

Bypasser not working reliably

Fix: Check the settings for the Bypasser feature in the Surfshark app. Ensure that the websites or apps you want to bypass are correctly added to... ⇲

Frequent disconnections

Fix: Change the VPN protocol in the Surfshark app settings. Some protocols are more stable than others, so experimenting with different options m... ⇲

Problems with Amazon browsing

Fix: Try connecting to a different server location in the Surfshark app. Some servers may be better suited for accessing Amazon without issues.... ⇲

Dedicated IP rarely works

Fix: Verify that you have purchased the dedicated IP add-on. Log into your account and check your subscription details to confirm. OR If you h... ⇲

Connectivity issues on cell data

Fix: Check your mobile data settings. Ensure that the Surfshark app has permission to use mobile data. Go to your device settings, find the Surfs... ⇲

Misleading connection status

Fix: Disconnect and reconnect to the VPN. Sometimes, the app may not update the connection status correctly, and a simple reconnect can resolve t... ⇲

Connectivity issues in poor reception areas

Fix: Try switching to a different VPN protocol in the Surfshark app settings. Some protocols may perform better in low-signal areas. OR If pos... ⇲

Apps breaking while traveling

Fix: Ensure that you have the latest version of the Surfshark app installed. Check for updates in the app store before traveling. OR Consider... ⇲

Unreliable connection

Fix: Change the VPN server location. Some servers may be overloaded or experiencing issues, so switching to a less crowded server can improve rel... ⇲
 
Login issue

Login issues

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' link to reset... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: Ensure that all devices are running the latest version of the Surfshark app. Check for updates in the app store or on the Surfshark website.... ⇲

Problems with smart view on TV

Fix: Check if the Surfshark app is installed on your TV. If not, consider using a compatible device (like a Fire Stick) to run the app and connec... ⇲
 
Security issue

Kill switch malfunctions

Fix: Ensure that the kill switch feature is enabled in the Surfshark app settings. If it is already enabled, try toggling it off and then back on... ⇲
 
Bugs issue

Frequent bugs and glitches

Fix: Reinstall the Surfshark app. Uninstall it from your device and then download the latest version from the official website or app store to en... ⇲
 
Settings issue

Router settings reset

Fix: Check your router settings after a reset. You may need to reconfigure the VPN settings. Refer to the Surfshark website for specific instruct... ⇲
 
Support issue

Customer service unresponsive

Fix: Check the Surfshark support page for FAQs and troubleshooting guides. Many common issues can be resolved without direct support. OR Try r... ⇲
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 what users are saying
Good experience
89.2%

Bad experience
7.2%

Neutral
3.6%

~ from our NLP analysis of 146,762 combined software ratings.

 Private Data Surfshark collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. record audio
  8. view Wi-Fi connections
  9. mock location sources for testing
  10. view network connections
  11. full network access
  12. run at startup
  13. prevent device from sleeping
  14. Google Play license check
  15. read Google service configuration
  16. receive data from Internet
  17. Modify Google service configuration

  Cost of Subscriptions
  1. $6.99 - $99.99 per item