fix problems on Jigsaw Puzzle Universe [android]

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—— Run into issues on Jigsaw Puzzle Universe? Get help pending when official support gets back to you!

Jigsaw Puzzle Universe
Info:
company: Gotiva
: support@gotiva.global
: www.gotiva.global
: ul. Twarda 18 00-105 Warsaw Poland
Chat with our AI-based Jigsaw Puzzle Universe Support
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Crashes issue

Jigsaw Puzzle Universe frequently crashes or goes blank

Fix: Ensure that your device has enough storage space available. Clear the app cache by going to Settings > Apps > Jigsaw Puzzle Universe > Stora... ⇲
 
Glitches issue

Glitches when returning to app

Fix: Try closing the app completely and restarting it before returning to your puzzle. This can help refresh the app's state and reduce glitches.... ⇲
 
UI issue

Pieces are half covered

Fix: Adjust the display settings on your device. Go to Settings > Display and check for options like 'Screen Zoom' or 'Font Size' that may be aff... ⇲
 
Ads issue

No option to mute ads

Fix: Check the app's settings for any audio options. If there is no mute option for ads, consider using your device's volume controls to lower th... ⇲

Forced ads ruin concentration

Fix: Try to develop a strategy for focusing on the puzzle before and after ads, such as taking a deep breath or briefly stepping away from the sc... ⇲

Unskippable ads on main menu

Fix: Use the time during unskippable ads to plan your next moves or think about puzzle strategies, which can help make the wait feel more product... ⇲

Long ads at puzzle start and end

Fix: Use the time during these ads to mentally prepare for the puzzle or review your previous strategies, which can help you stay engaged with th... ⇲

Disruptive auto-sound ads

Fix: Adjust your device's sound settings to lower the volume or mute the device while playing, which can help minimize the disruption caused by a... ⇲

Banner ads on puzzle playing area

Fix: Try to adjust your focus on the puzzle pieces rather than the ads. This can help you maintain concentration despite the presence of banner a... ⇲
 
Gameplay issue

AI-generated puzzles dominate selection

Fix: Explore the app's settings to see if there are options to filter or select different types of puzzles. If available, choose categories that... ⇲

Inability to rotate groups of pieces

Fix: Familiarize yourself with the controls and gestures available in the app. Sometimes, rotating pieces may require a specific gesture or butto... ⇲
 
Customization issue

No background color options

Fix: Check if there are any themes or customization options in the app settings that allow you to change the background color or style. If not, c... ⇲
 
Payments issue

High subscription cost for ad removal

Fix: Evaluate the subscription benefits and consider whether the ad-free experience is worth the cost for you. If not, set a budget for in-app pu... ⇲

Limited puzzle access without payment

Fix: Explore any free puzzle options or daily challenges that may be available within the app, which can provide additional content without payme... ⇲
 
Loading issue

Inconsistent loading of puzzles

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if that improv... ⇲
 
Content issue

Political content in puzzles

Fix: If the app allows, filter or select categories that do not include political content. This can help you focus on puzzles that align with you... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
90.6%

Neutral
4.7%

Bad experience
4.7%

~ from our NLP analysis of 11,158 combined software ratings.

 Private Data Jigsaw Puzzle Universe collects from your Android
  1. view Wi-Fi connections
  2. view network connections
  3. full network access
  4. prevent device from sleeping
  5. Google Play license check
  6. read Google service configuration
  7. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $49.99 per item