fix problems on Mahjong Solitaire [android]

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—— Run into issues on Mahjong Solitaire? Get help pending when official support gets back to you!

Mahjong Solitaire
Info:
company: MobilityWare
: Support@mobilityware.com
: www.mobilityware.com
: 440 Exchange Suite 100 Irvine, CA, 92602
Chat with our AI-based Mahjong Solitaire Support
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UI issue

Inability to click on pieces

Fix: Ensure that your device's screen is clean and free from smudges or dirt that may affect touch sensitivity. Use a microfiber cloth to clean t... ⇲
 
Ads issue

Ads interrupt gameplay

Fix: Look for an option in the game settings to reduce the frequency of ads or to opt for a paid version that minimizes ads. OR Play the game... ⇲

Multiple ads in a row

Fix: If possible, adjust your internet connection settings to limit data usage, which may reduce the number of ads served. OR Consider using a... ⇲

Ads disable close button

Fix: Try tapping the screen in different areas to see if the close button becomes responsive again. Sometimes, the touch area may be unresponsive... ⇲

Ads cannot be skipped

Fix: Check if there is a setting in the game to adjust ad preferences. Some games allow you to choose shorter ad formats. OR If ads are unskip... ⇲

Ads freeze the screen

Fix: Force close the app and restart it. This can help reset the game and clear any temporary glitches causing the freeze. OR Clear the app ca... ⇲

Intrusive mid-game ads

Fix: Look for an option in the settings to disable mid-game ads or switch to a mode that has fewer interruptions. OR Consider playing during t... ⇲

Ads take over the screen

Fix: Try rotating your device to landscape mode, which may help in dismissing full-screen ads more easily. OR If the ad does not dismiss, forc... ⇲

Ads are too long

Fix: If the game offers a premium version, consider upgrading to reduce ad length and frequency. OR Use the time during long ads to take a bre... ⇲

Difficulty in dismissing ads

Fix: Try tapping the 'X' or 'Close' button multiple times or in different areas of the ad to see if it responds. OR If the ad is unresponsive,... ⇲

Game becomes unplayable due to ads

Fix: Consider playing offline by turning on airplane mode, which will prevent ads from appearing altogether. OR Look for alternative games tha... ⇲

Increased difficulty to force ad views

Fix: Look for game settings that allow you to adjust the difficulty level, which may help reduce the frequency of forced ad views. OR Consider... ⇲
 
Screen issue

Touch screen issues

Fix: Calibrate your touch screen if your device has that option. Go to 'Settings' > 'Display' > 'Touch calibration' and follow the instructions.... ⇲
 
Gameplay issue

Unwinnable hands or levels

Fix: Take a break and return to the game later. Sometimes, a fresh perspective can help you see new moves. OR Use hints if available in the ga... ⇲

No pause option during gameplay

Fix: Try tapping the home button to minimize the game, which may allow you to pause gameplay indirectly. OR If the game does not allow pausing... ⇲
 
Payments issue

Subscription problems

Fix: Check your subscription status in the app store settings to ensure it is active and not expired. OR If you are having issues with billing... ⇲
 
Bugs issue

Inconsistent daily challenge tracking

Fix: Ensure that your device's date and time settings are correct. Go to 'Settings' > 'Date & Time' and enable 'Automatic date & time'. OR Try... ⇲
 
Customization issue

Color blindness issues with tiles

Fix: Check if the game has an accessibility option for color blindness in the settings. Some games offer color-blind modes. OR Consider using... ⇲

Lack of tile size options

Fix: Check the game settings for any options related to tile size or display settings. Some games allow you to adjust these settings. OR If no... ⇲
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 what users are saying
Good experience
92.6%

Neutral
4.8%

Bad experience
2.6%

~ from our NLP analysis of 100,780 combined software ratings.

 Private Data Mahjong Solitaire collects from your Android
  1. view network connections
  2. full network access
  3. control vibration
  4. prevent device from sleeping

  Cost of Subscriptions
  1. $1.99 - $29.99 per item