fix problems on ING Banking [android]

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—— Run into issues on ING Banking? Get help pending when official support gets back to you!

ING Banking
Info:
company: ING Belgium NV
: info@ing.be
: www.ing.be
: Marnixlaan 24, 1000 Brussels, Belgium
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Payments issue

Can't transfer amounts in two decimal values

Fix: Ensure that you are entering the amount correctly, using a period (.) for decimal points if required. Some apps may have specific formatting... ⇲

Payments fail regularly

Fix: Verify that your payment details are correctly entered and that your account has sufficient funds. Also, check if there are any restrictions... ⇲

No easy way to make internal transfers

Fix: Look for a 'Transfer' or 'Payments' section in the app. If it’s not obvious, consult the help section for guidance on making internal transf... ⇲

No PayPal integration

Fix: If PayPal integration is not available, consider linking your bank account directly to PayPal for transactions instead of using the app. O... ⇲
 
Updates issue

Limited features compared to old app

Fix: Familiarize yourself with the new app's features by reviewing the help section or user guide, as some functionalities may have been relocate... ⇲
 
Compatibility issue

Can't access bank with old app

Fix: Ensure that you have the latest version of the new ING Banking app installed. If you still have the old app, uninstall it to avoid confusion... ⇲
 
Registration issue

Can't register account in new app

Fix: Double-check that you are entering all required information correctly, including your email address and phone number. Ensure that your inter... ⇲
 
Crashes issue

Endless crashes

Fix: Update the app to the latest version available in the Google Play Store. Developers often release updates to fix bugs and improve stability.... ⇲

ING Banking stopped working

Fix: Restart your device to clear any temporary glitches that may be affecting the app's performance. After restarting, try opening the app again... ⇲

Technical issues prevent app from working

Fix: Ensure that your device's operating system is up to date and that you have the latest version of the ING Banking app installed. OR If the... ⇲
 
Bugs issue

Missing basic functionalities

Fix: Review the app's features in the help section or user guide to ensure you are not overlooking any functionalities. Sometimes features are re... ⇲
 
Camera issue

Scanner needs improvement

Fix: Ensure that you are using the scanner in a well-lit area and that the QR code or document is flat and clearly visible. This can improve scan... ⇲

Unable to scan QR code

Fix: Ensure that the QR code is not damaged or obscured. Try to hold your device steady and at the right distance from the code for better scanni... ⇲
 
Ads issue

Full-screen ads

Fix: Look for an option in the app settings to disable full-screen ads or switch to a premium version if available. OR Consider providing feed... ⇲

Drowns in ads

Fix: Check if there is an option in the app settings to limit or disable ads. Some apps offer a premium version that removes ads for a fee. OR... ⇲
 
Account issue

No access to different profiles

Fix: Check if the app allows for multiple profiles under the same account. If not, consider creating separate accounts for different profiles if... ⇲

Can't manage multiple accounts

Fix: Check if the app allows adding multiple accounts under the same profile. If not, consider creating separate profiles for each account if nee... ⇲

Doesn't show account movements

Fix: Refresh the account overview screen or check the transaction history section for a detailed view of account movements. OR If account move... ⇲
 
Customization issue

No analytics or budgeting features

Fix: Explore the app for any hidden analytics features or reports that may not be immediately visible. Sometimes these features are located in th... ⇲
 
UI issue

Account overview screen lacks payment details

Fix: Check if there is an option to customize the overview screen to show more details. Some apps allow users to select which information is disp... ⇲

Layout and functionality are poor

Fix: Explore the app settings to customize the layout or view options to better suit your preferences. Some apps allow users to adjust themes or... ⇲
 
Notifications issue

No push notifications

Fix: Check the app settings to ensure that notifications are enabled. Go to Settings > Notifications and toggle on the relevant options for the I... ⇲
 
Messages issue

Can't send account number by email

Fix: If the app does not allow sending account numbers via email, consider copying the account number manually and pasting it into your email cli... ⇲
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 what users are saying
Good experience
84.4%

Bad experience
11.7%

Neutral
2.7%

~ from our NLP analysis of 120,843 combined software ratings.

 Private Data ING Banking collects from your Android
  1. read your contacts
  2. take pictures and videos
  3. record audio
  4. view network connections
  5. pair with Bluetooth devices
  6. full network access
  7. change your audio settings
  8. run at startup
  9. control vibration
  10. prevent device from sleeping
  11. receive data from Internet