fix problems on Earnify [android]

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—— Run into issues on Earnify? Get help pending when official support gets back to you!

earnify
Info:
company: BP Products North America Inc
: bpconsumer@bp.com
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Registration issue

Errors during registration process

Fix: Double-check all entered information for accuracy, including email format and password requirements. Ensure there are no typos. OR Try re... ⇲
 
Payments issue

earnify sometimes says can't pay for fuel with the app

Fix: Verify that you are at a participating fuel station. Not all stations accept app payments. Check the app for a list of participating locatio... ⇲

Can't pay for fuel at the pump

Fix: Check if your payment method is correctly set up in the app. Go to the payment settings and ensure your card details are accurate and up to... ⇲

Requires multiple app restarts to pay

Fix: Check for any pending updates for the app and your device's operating system. Keeping both updated can resolve performance issues. OR Uni... ⇲

Frequent errors when unlocking pump

Fix: Ensure that your location services are enabled and that the app has permission to access your location. OR Try moving closer to the pump... ⇲

Payment processing failures

Fix: Check your payment method for any issues, such as insufficient funds or expired cards. Update your payment information if necessary. OR T... ⇲

Limited payment options

Fix: Check the app's payment settings to see if you can add more payment methods. Some apps allow linking multiple payment options. OR Conside... ⇲
 
Loading issue

Slow loading times

Fix: Check your internet connection speed. If it's slow, try switching to a different network or resetting your router. OR Limit the number of... ⇲
 
UI issue

Terms and conditions page issues

Fix: Try accessing the terms and conditions page from a different device or browser to see if the issue persists. OR Clear the app's cache and... ⇲

Redirects to global BP website

Fix: Ensure you are using the correct app version for your region. Sometimes, using a different version can cause redirection issues. OR Clear... ⇲
 
Bugs issue

Missing BP price map discounts

Fix: Ensure your location services are enabled for the app. Go to Settings > Location and make sure Earnify has permission to access your locatio... ⇲

Cryptic error messages

Fix: Take note of the specific error message and search for it in the app's help section or online forums. This can provide context and potential... ⇲

Does not record purchases

Fix: Check if you are logged into the correct account. Sometimes, users may have multiple accounts and may not be viewing the correct one. OR... ⇲

Inconsistent discount application

Fix: Verify that you meet all the criteria for the discount. Some discounts may have specific requirements that need to be met. OR Check the a... ⇲
 
Slow issue

New app setup is slow

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the speed improves. OR Close any background... ⇲
 
Crashes issue

Crashes during use

Fix: Ensure your device has enough storage space. Go to Settings > Storage and free up space if necessary. OR Uninstall and reinstall the app... ⇲
 
Login issue

Login failures with email and codes

Fix: Reset your password using the 'Forgot Password' option to ensure you are using the correct credentials. OR Check your email for any login... ⇲
 
Support issue

Customer service requires proof of purchase receipts

Fix: Keep digital copies of your receipts in a dedicated folder on your device for easy access when needed. OR Use the app's purchase history... ⇲
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 what users are saying
Good experience
88.6%

Bad experience
5.6%

Neutral
5.6%

~ from our NLP analysis of 1,023 combined software ratings.

 Private Data earnify collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. take pictures and videos
  4. view Wi-Fi connections
  5. view network connections
  6. full network access
  7. run at startup
  8. reorder running apps
  9. prevent device from sleeping
  10. read Google service configuration
  11. receive data from Internet