fix problems on SoundHound [android]

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—— Run into issues on SoundHound? Get help pending when official support gets back to you!

SoundHound - Music Discovery
Info:
company: SoundHound Inc.
: SoundHound-Support@SoundHound.com
: www.soundhound.com
: SoundHound Inc. 5400 Betsy Ross Drive Santa Clara, CA 95054
Chat with our AI-based SoundHound Support
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Account issue

logged out and lost history

Fix: Check if the app has a backup feature or if your history is saved in a cloud account. Log back in to see if your history is restored. OR... ⇲
 
Audio issue

playlist issues

Fix: Check if your playlists are synced with a cloud service. If they are, try logging out and back in to refresh the playlists. OR Manually r... ⇲

unable to identify songs

Fix: Ensure you are in a quiet environment when trying to identify songs, as background noise can interfere with the app's ability to recognize m... ⇲

unable to add discovered songs to playlists

Fix: Check if the app has a specific option to add songs to playlists after discovery. This may be found in the song details or options menu. O... ⇲

poor performance in loud environments

Fix: Try to identify songs in quieter settings or use headphones to reduce background noise when using the app. OR Adjust the microphone sensi... ⇲
 
Customization issue

no control over playlists

Fix: Check the app settings to see if there are options to manage playlists. Some apps have hidden settings that allow for more control. OR Co... ⇲
 
Search issue

fails to recognize common songs

Fix: Ensure the app is updated to the latest version, as updates often improve song recognition capabilities. OR Try using the app in differen... ⇲

misses obvious songs

Fix: Try to hum or play the song more clearly and ensure you are in a quiet environment to improve recognition accuracy. OR Use alternative mu... ⇲

irrelevant results for humming

Fix: Ensure you are humming clearly and at a consistent pitch. Try to hum the melody without additional sounds or distractions. OR Use a diffe... ⇲
 
UI issue

confusing user interface

Fix: Explore the app's help section or user guide, if available, to familiarize yourself with the interface and its features. OR Look for onli... ⇲
 
Crashes issue

frequent errors and crashes

Fix: Clear the app's cache and data by going to Settings > Apps > SoundHound > Storage > Clear Cache and Clear Data. This can resolve many issues... ⇲

SoundHound crashes on playback

Fix: Clear the app's cache by going to Settings > Apps > SoundHound > Storage > Clear Cache. This can resolve temporary issues causing crashes.... ⇲
 
Updates issue

limited music database

Fix: Try using the app in different locations or with different genres of music to see if the database expands with more diverse inputs. OR Co... ⇲

no updates or fixes for issues

Fix: Check the app store for any available updates regularly, as developers may release fixes without prior notice. OR Consider switching to a... ⇲
 
Syncing issue

lost entire library of songs

Fix: Check if your songs are stored in a cloud service or on your device. If they are in the cloud, log in to your account and re-sync your libra... ⇲
 
Screen issue

screen won't enlarge

Fix: Try adjusting the display settings on your device. Go to Settings > Display > Font size and display size, and adjust the settings to see if... ⇲
 
Slow issue

SoundHound runs extremely slow

Fix: Close any other apps running in the background to free up system resources. You can do this by accessing the recent apps menu and swiping aw... ⇲
 
Settings issue

requires app to be open to play

Fix: Check your device's battery optimization settings. Go to Settings > Battery > Battery optimization and ensure SoundHound is not optimized, a... ⇲
 
Network issue

no longer connects to Spotify

Fix: Check your Spotify account settings to ensure it is still linked to SoundHound. You may need to re-link the accounts in the app settings.... ⇲
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 what users are saying
Good experience
83.5%

Bad experience
13.3%

Neutral
3.2%

~ from our NLP analysis of 928,103 combined software ratings.

 Private Data SoundHound collects from your Android
  1. approximate location (network-based)
  2. record audio
  3. view Wi-Fi connections
  4. view network connections
  5. full network access
  6. change your audio settings
  7. control vibration
  8. prevent device from sleeping
  9. read Google service configuration
  10. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $5.99 per item