Fix APEX Athlete Series errors on android

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66 problems reported in the past 24 hours

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Syncing
issues with HR monitor pairing

🛠️ Make sure Bluetooth is enabled on your device. Go to Settings > Bluetooth and ensure it is turned on... show fix »
tracker fails to connect

🛠️ Ensure Bluetooth is enabled and that the tracker is charged. Restart both the tracker and your devic... show fix »
issues pairing with HR monitor

🛠️ Make sure Bluetooth is enabled on your device. Go to Settings > Bluetooth and toggle it on if it’s o... show fix »
inconsistent syncing issues

🛠️ Ensure that you have a stable internet connection when syncing data. Try switching between Wi-Fi and... show fix »
issues with HR monitor pairing

🛠️ Make sure Bluetooth is enabled on your device. Go to Settings > Bluetooth and toggle it on if it’s o... show fix »
 
Updates
lost account and data after update

🛠️ Check if you are logged into the correct account. Sometimes updates can log you out. Log back in wit... show fix »
lost account and data after update

🛠️ Check if you are logged into the correct account. Sometimes updates can log you out. Log back in wit... show fix »
lost account and data after update

🛠️ Check if you are logged into the correct account. Sometimes updates can log you out. Log back in to... show fix »
 
Crashes
app shuts down on opening

🛠️ Clear the app cache and data by going to Settings > Apps > APEX Athlete Series > Storage > Clear Cac... show fix »
app crashes frequently

🛠️ Clear the app cache by going to Settings > Apps > APEX Athlete Series > Storage > Clear Cache. This... show fix »
app shuts down on opening

🛠️ Clear the app cache and data by going to Settings > Apps > APEX Athlete Series > Storage > Clear Cac... show fix »
app crashes frequently

🛠️ Clear the app cache by going to Settings > Apps > APEX Athlete Series > Storage > Clear Cache. This... show fix »
app shuts down on opening

🛠️ Restart your device. This can clear temporary glitches that may be causing the app to crash on start... show fix »
 
Video
cannot view recorded sessions

🛠️ Check if the app has the necessary permissions to access storage. Go to Settings > Apps > APEX Athle... show fix »
cannot view recorded sessions

🛠️ Check if the app has permission to access your storage. Go to Settings > Apps > APEX Athlete Series... show fix »
cannot view recorded sessions

🛠️ Check if the app has permission to access your storage. Go to Settings > Apps > APEX Athlete Series... show fix »
 
Network
GPS data not accurate

🛠️ Calibrate your GPS by going to Settings > Location and ensuring that high accuracy mode is enabled.... show fix »
GPS data not accurate

🛠️ Calibrate your GPS by going to Settings > Location and ensuring it is set to High Accuracy mode. O... show fix »
GPS data not accurate

🛠️ Ensure that location services are enabled on your device. Go to Settings > Location and make sure it... show fix »
 
Customization
no option to split sessions

🛠️ Check the app settings for any session management options. Some apps have hidden features that allow... show fix »
no breakdown of additional metrics

🛠️ Check if there are any settings within the app that allow you to enable or view additional metrics.... show fix »
no visibility of calories in session details

🛠️ Check if calorie tracking is enabled in the app settings. Go to Settings > Workout Settings and enab... show fix »
no breakdown of additional metrics in graphs

🛠️ Explore the app settings to see if there are options to customize the metrics displayed in graphs.... show fix »
no option to split sessions

🛠️ Manually track your sessions by starting and stopping the workout at desired intervals, then log the... show fix »
no breakdown of additional metrics

🛠️ Explore the app settings to see if there are options to enable additional metrics or detailed views.... show fix »
no option to split sessions

🛠️ Manually track your sessions by creating separate entries for each part of your workout in the app,... show fix »
 
Compatibility
app does not work on certain devices

🛠️ Check the app's compatibility with your device model and Android version on the Google Play Store pa... show fix »
inconsistent performance across devices

🛠️ Ensure that all devices are running the latest version of the app. Go to the Google Play Store and c... show fix »
app does not function on certain Android devices

🛠️ Check the app's compatibility requirements in the Google Play Store and ensure your device meets the... show fix »
inconsistent performance across devices

🛠️ Ensure that all devices are running the same version of the app. Update any devices that are not on... show fix »
app does not work on certain devices

🛠️ Check the app's compatibility with your device model on the Google Play Store. If it’s not compatibl... show fix »
 
UI
user interface is awkward

🛠️ Explore the app settings for customization options that may improve your experience, such as changin... show fix »
difficult user interface

🛠️ Familiarize yourself with the app by exploring all menus and settings. Take notes on where key featu... show fix »
heat map not displaying

🛠️ Check your internet connection. A weak or unstable connection can prevent the heat map from loading.... show fix »
heat map not displaying

🛠️ Check your internet connection. A weak or unstable connection can prevent the heat map from loading.... show fix »
user interface is awkward

🛠️ Familiarize yourself with the app by exploring all menus and options. Sometimes, spending time with... show fix »
 
Gameplay
sprint distance tracking removed

🛠️ Look for any updates or patch notes that may indicate changes to features. Sometimes features are te... show fix »
missing sprint distance tracking

🛠️ Ensure that the sprint tracking feature is enabled in the app settings. Go to Settings > Workout Set... show fix »
missing sprint distance metric

🛠️ Ensure that the sprint distance metric is enabled in the app settings. Go to Settings > Metrics and... show fix »
 
Installation
app requires frequent reinstallations

🛠️ Ensure your device has enough storage space. Go to Settings > Storage and free up space if necessary... show fix »
app requires frequent reinstallations

🛠️ Check for device storage issues. Go to Settings > Storage and free up space if necessary, as low sto... show fix »
app requires frequent reinstallations

🛠️ Check for updates regularly and install them to ensure you have the latest version, which may resolv... show fix »
 
Support
no direct customer support contact

🛠️ Utilize the app's help section or user manual for troubleshooting tips and common issues. OR Sear... show fix »
no customer support response

🛠️ Check the app's FAQ section for common issues and solutions that may help you resolve your problem w... show fix »
no telephone support available

🛠️ Utilize online resources such as forums, FAQs, and user guides for assistance instead of relying on... show fix »
no direct messaging support

🛠️ Utilize community forums or social media groups where users can share advice and solutions, effectiv... show fix »
poor customer support response

🛠️ Utilize the app's FAQ section or help guide, which may provide answers to common issues without need... show fix »
no direct customer support contact

🛠️ Utilize the app's help or FAQ section for self-service support options that may address your issue.... show fix »
no customer support response

🛠️ Check the app's FAQ or help section for common issues and solutions that may address your problem wi... show fix »
 
Settings
setup process is complicated

🛠️ Follow a step-by-step guide or tutorial available online that walks you through the setup process.... show fix »
tracker setup is complicated

🛠️ Follow the setup guide provided in the app or online to ensure you are completing each step correctl... show fix »
setup process is complicated

🛠️ Follow a step-by-step guide available in the app or online to simplify the setup process. Take your... show fix »
 
Backup
no ability to export data

🛠️ Check if there are any third-party apps that can sync with APEX Athlete Series and allow data export... show fix »
inability to export data

🛠️ Check the app settings for any export options. Some apps have hidden features that allow data export... show fix »
no data export feature

🛠️ Look for any third-party apps that can sync with APEX Athlete Series and provide data export options... show fix »
 
Battery
battery drain issues

🛠️ Limit background activity for the app by going to Settings > Apps > APEX Athlete Series > Battery an... show fix »
 
Account
unable to access workout data

🛠️ Ensure you are logged into the correct account. Log out and log back in to refresh your session. O... show fix »
unable to access workout data

🛠️ Ensure you are logged into the correct account. Log out and log back in to refresh your session. O... show fix »
unable to access workout data

🛠️ Ensure you are logged into the correct account. Sometimes users may accidentally log into a differen... show fix »
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 Contact Support
Developer:
STATSports Group Limited
Email:
  athleteseries@statsports.com
Website:
🌐 www.statsports.com
Terms/Privacy:
⚔️ https://pro.statsports.com/privacy/
 Private Data APEX Athlete Series collects from your Android
  1. find accounts on the device
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. view Wi-Fi connections
  8. view network connections
  9. pair with Bluetooth devices
  10. access Bluetooth settings
  11. full network access
  12. use accounts on the device
  13. prevent device from sleeping
  14. receive data from Internet

 Breakdown of Software Ratings
Positive experience
80.2%

Negative experience
16.4%

Neutral
1.6%

~ from our NLP analysis of 1,949 combined software ratings.